Horrible customer service. Do not deliver what you order. I send flowers all the time and thought I'd try someone local to my family vs. 1-800 flowers, etc. I ordered something specific online - a $100+ display that was pictured and described on their website. What was sent to my family was 1/2 the size, full of wilted and squished flowers. Staff either can not, or does not, pass along messages to the owner - the only person able to handle post-order customer service issues....took a month to resolve. (I'd give them a zero star rating, but this site doesn't let you.)