Today I was on the live chat with a specialist. When I didn't get his explanation about my concerns, he wanted to call to make me to understand easily. That was a big help to me. He got a translator on the phone for me and I was very comfortable to communicate with them. On top of that, he helped to dispatch a technician to my house knowing I only had one day to install. Thank you for helping me. I've been your customer since I have moved here in 2007.