BUYER BEWARE!!! I was sold a 2010 Ford Escape and unbeknownst to me, it had been in a previous accident. 8 DAYS AFTER THE PURCHASE DATE the hood flew up on the highway causing significant damage to both the hood and the windshield.



Since my car has a 3 year warranty, I took the car to the local Ford dealership here in Delaware where they informed me of previous damage to car. Two separate dealerships concluded the hood flew up as a result of damage sustained in the prior accident. When both my family, and the auto body shop spoke to Hubler Nissan's general manager Ken about the incident he was beyond rude. Not only was he not apologetic for selling me a vehicle with an issue, he went on to say this was not his problem and for us all to deal with it ourselves.



The salesman who sold the car, Dennis Henson, was apologetic and beyond helpful in trying to help us resolve the issue while his superior Ken was the opposite. Huber can not pride themselves on good customer service when this is how they choose to respond to an issue of this magnitude. Ultimately, my family had to pay $2,059.20 to repair my car to allow for it to be driven back to Indiana. This is all within 30 days of sale!!!!!



Before you buy a car from this dealership consider how they will respond to you if there is an issue. An attitude of "I don't care, not my problem" is disgusting in a field where customer service is a primary pillar.



I am 100% dissatisfied with the car and my experience. Currently, the vehicle requires further repairs so this matter is still unresolved. Mind you, this is a 2010 Ford Escape for which we are paying well over $12,000. This is completely unacceptable. Take your business elsewhere to a company that will respect you and that takes pride in the vehicles they sell.