BEWARE! Don't go there!
My 1.5 y/o Carrier heat pump runs constantly. 2-5min off every 3-4 hrs in heating to 68o.. 2-4 min off per hr with A/C and I can't get my house temp below 76o! The techs have been out many, many times over the last 6 months. The unit should have been replaced after the first 3 weeks but they've played around for 6 months!!!
Something needs to be done.Its gone on too long.
Its still short cycling but when I pressed for a replacement, they say if it heats and cools, there's nothing wrong with my unit! Its supposed to run up to 20 hours a day when its 35o! Talk about fuel effecient!!!! I don't like what it does to my Duke bills. The employees are very nice and polite. That doesn't negate the fact that they can't fix my unit.
I have contacted Carrier. To date, I haven't heard from them.
My 11 y/o Trane, with holes in the coil, worked better than this new Carrier.
I'm so sorry I ever bought a Carrier and equally sorry I ever dealt with Helm's.

DO NOT USE HELMS!!



So I bought a brand new townhome in March 2011 and the first winter in this new townhome the HVAC broke. So I called KB homes and they sent out Helms who installed the system. Took them over a week and five visits before they were able to fix it. Then in the summer my AC stopped working and once again I called KB homes who sent out Helms. They fixed it again and then in November 2012 my hvac broke again (this time it was the portion of the HVAC in the attic). Called KB and sent out Helms to fix it since it was still under warranty. Now it's October 2013 and my ac is leaking condensation around the vent in my entry hall. So not only is something once again wrong with the unit now I have water damage to my ceiling because of this. I called KB and they can't help me due to my warranty with them being over the 2 year date. So I called Helms....since they installed the unit and obviously there is something wrong with this unit...but they told me that I would have to pay them to come out and do the service call even though I've explained that the unit itself is a dud and they have already been to my house over 8 times to fix the unit in a little over two years. The unit and my townhome were brand new so why am I having all these problems with a new unit. I will never use them again and I recommend that any one thinking of using them should think twice.