I am extremely disappointed with this company. When you file your taxes, if you have to call the office with questions or anything you are told that Mrs. Grey is with a client and they will have her call you back. Well she has never called me back. Ever. I filed rapid refund this year, and it has been over a week and still nothing. Now you usually file rapid because you are in need of money. Well I am in desperate need and she will not even call me back to let me know how much I am getting back. I am very disgusted and will not use her anymore! That being said I award these people no stars, because they do not deserve any!