Took my phone for service, lost it and refused to replace it. Cost me 15 hours and 748 dollars.

I would like to highly commend one of your staff. Tori, of the Genius Bar. I had a problem with my iPhone 5s. Tori resolved my issues in a most professional, efficient and courteous manner. She was also friendly, personable and engaged with me in making sure I understood the problem and her resolution. She is a great credit to the Apple Corporation, this Apple Store and store management.