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09/30/11Provided by Citysearch
I called John Moore at 7 am on a Friday morning for a leak through my first floor ceiling the night before, which luckily, I was able to find and stop. I was given a two-hour window for their arrival. In less than two hours, a water restoration specialist arrived. By noon, the second technician arrived to place the drying equipment in my home. By early afternoon, the third technician found another leak, which was repaired within minutes. All of these gentlemen were very prompt and professional. All of them called me approximately 40 minutes prior to their arrival. I would definitely recommend John Moore to anyone needing plumbing or water restoration services.
08/28/11Provided by Citysearch
John Moore came to my house to check the air conditioner, the technician said the motor of the blower was broken, needed to be replaced,,(TRANE XT 80 1hp GE motor) the unit is 4 years old , still under warranty, the tech. said "" good news"" you only have to pay for the labor and gave an estimate for $900.00.
The next day I called ""Air Specialist"" (713) 733-9241
tech. came and gave the same diagnosis; blower motor needed to be replaced / under warranty, and charged me $ 300.00. You can do the math.
07/27/11Provided by Citysearch
I only gave them one star because I had to. I will never use this company for any service again. I called them last week for their pest control service. I had an appointment for today from 8 am to 12 pm. When the technician never called or showed up I called John Moore and was told that the technician tried to call me but there was no answer. The woman then gave me some off the wall phone number that I've never even heard of that the technician tried to call me on. I forgot to mention that when I made my appointment the girl repeated my real phone number back to me. I told them that was not my phone number and it has never been my phone number! She then told me the technician was on his way to his next service call and would be more than happy to come to my house tomorrow. I told her to either get someone out here today or give me my money back. Yes, they required payment before they even provided a service...that should have been my first clue! I was told that a manager would call me as soon as he got back to his desk and that he was standing right there next to the person I was speaking with. He never called. I called back 35 minutes later and he was extremely rude. He made it sound as if I intentionally gave them the wrong phone number and was mad for no reason. He started talking about gas prices and how there were no technicians in my area at this time so he couldn't get anyone out here today. He then asked me what he could do, besides getting someone here today, to make me happy! Wow, considering the fact that I took off work TODAY and had an appointment for TODAY...I would say getting someone here TODAY is the only thing that's going to make me happy! He said he couldn't do that so I demanded my money back. He said it would be 3-5 business days...we'll see how that goes.
Please do not waste your time or money on this company. Sadly, I had the same problem with them a year ago when I called for AC repair. I got the same excuse about the phone number! I know, I should have learned my lesson then. I'll never call them again.
07/24/11Provided by Citysearch
I had an employee from John Moore perform plumbing work for me. He didn't fix it, and cost me more money than I originally planned for. I've since had the problem fixed as I would never ask John Moore to fix anything in my house. Price gouging is also their specialty. But there's moore... he was very unprofessional in his dimenor towards my wife. She was very offended. I do not have the employees name, but he appeared hispanic. If I had a choice I would have provided a rating of (-10) instead of ""EH"". The location used was Sam Houston Pkwy.
Not only will I never use them again but will not recommend them to anyone.
07/08/11Provided by Citysearch
This company came out to give my parents a quote to change out a water heater. They quoted them from 1299.00 to 1999.00. INSANE!!! They are total crooks and should be ashamed for even quoting something like that. Of course they were sent away without getting the job. Another company came out and quoted them $400.0 for the same job. I hate to see people come out and try to take advantage of the elederly. I will make sure to tell anyone looking for work; to make sure they DO NOT call John Moore Plumbing.
07/06/11Provided by Citysearch
John Moore came out to snake 2 toilets, by the time he was done he overbilled me and didn't fix anything we agreed they would fix. 1600.00 to snake 2 toilets, change out a sink facet and repair a leaky hose! Turns out the ""high end"" faucet that he told me he would install cost 97.00 retail. He charged 499.99 after telling me it was a high end! Both toilets he snaked still don't work! The hose he fixed, but left the handles on the facet so loose I had to hire another plumber to come out and fix his shotty workmanship! Stay away from john moore!
05/26/11Provided by Citysearch
We hired John Moore to find a leak in our plumbing. They said the leak was under the slab and that the house would have to be repiped for about $9000. We agreed and the they repiped the house. In the process they cut more than 50 holes in the ceilings and walls. They did not cover anything in the house before cutting plaster and the whole house interior and all contents were covered with dust. The crew leader left the job before it was finished and one plumber quit leaving only one young plumber to finish the job. One of the joints they had completed leaked and the floor was covered with water that mildewed and caused an odor throughout the house. Their solution to this problem was to dry the rug with sweeper (suction device) and let it dry over a short period of days. I secured the opinion of experts in this field and the they said that the cement which had mildewed would need to be treated with enzymes, the mat replaced and the rug dried and cleaned to remove the mildew smell. John Moore refused to do this initially and we had to threaten to sue them before they allowed the work to be done properly.
Clean up was a joke. They left pieces of pipe, wallboard, and other debris all over the house.
Their workmaship was poor and their job management was non existent.
The insurance company hired an engineering firm to look at the work and both the engineering firm and the insurance company said that John Moore could have and should have found and fixed the leak without replumbing the house.
I can say very little good about John Moore Plumbing and would not recommend them to anyone for any job.
They will lie, overprice and do a poor job for you
05/06/11Provided by Citysearch
Called them to confirm that they ""knew"" tankless water heaters. They confirmed they did and would send someone out to work on ours. Guy showed up, stared at it for about an hour, and gave up admitting he knew nothing of Bosch water heaters because John Moore does not sell them.
However, HotWaterGuys did a great job on it. Try them.
04/13/11Provided by Citysearch
Please note that I was forced to give this review at least ""1"" star to be able to post this review. John Moore Plumbing rates either a ""No Star"", or better yet, a ""Minus Star""
From not only my personal experience, but from other reviewers as well, this company should not be trusted to even show up to do your plumbing job.
I called them on Monday morning, two days ago, on April 11 at 10:50 a.m. and was told that they would arrive by noon that same day. I explained that this was an emergency since we couldn't find the leak that was causing water to be soaking the carpet in one of our bedrooms. I also informed them that I was 100% disabled and a pre-double lung transplant patient and that we needed this fixed for health reasons, to stop any mold to start, and also needed the water turned back on asap as well so I could wash and shower. The person taking the information passed that information on to the dispatcher and told me, we would at the top of the list, due to the health concerns. Later I received a call from their dispatch delaying the arrival to somewhere between 12 - 1. Awhile later another call said, between 1-3 in the afternoon. I called back finally and talked to a Supervisor at sometime after 5, and he said the plumber was just a few blocks away and would be here within 30 min.
Well I don't know when the plumber was driving from, but when no one had showed by 7:30, I called again. By this time, it was too late to call anyone else, none were answering their phones in the area. Once again, they said they were so sorry and would have the next plumber that was available to be directed to us. I asked if the plumber was riding in from San Antonio or Austin on a mule, as I could have driven there myself and picked him up and brought him to my house by then. Once again, they said, just 30 minutes to 1 hour, and one would arrive...
Of course, no one did... finally sometime around 10:00 p.m. a plumber called and said he could be here within an hour, my wife told him to forget it and let him know what a terrible so called company John Moore Plumbing is.
Just as another reviewer wrote, If you read reviews of this company (I did not), you will find this is a ploy they use consistently. Do yourself a favor and call someone else. Their slogan, ""Call John & Get Moore!"", is such a joke, get more??? Get Real! They claim, both ""Rapid Response"", & ""Time-Saver Response""... OMG You have to be kidding me, seriously , and then quote a ""Traditional Response""... what does that mean? Please, if what happened to me and others that have taken the time to write these reviews is their ""Traditional Response"", then all I can say is Fellow readers of City Search needs to avoid wasting even a minute of your time to phone this inferior, untrustworthy, & undependable so called plumbing outfit. In my opinion, true professional plumbers would be ashamed that John Moore Plumbing even makes the claim that they even provide a plumbing service. I have friends that are plumbers that live elsewhere and they are all true craftsmen, very skilled, focused on their clients needs and show-up as asked.
Wrapping this up, I just want to say that their are plenty of good plumbers out there, that work hard and are very skilled, please contact one of them next time, and avoid what happened to me.
04/01/11Provided by Citysearch
Called for routine service to unclog the toilet and was quoted a special drain cleaning price of $69. When the plumber showed up, I thought I had accidentally let a used car salesman into my home. John Moore sent a loud mouthed, high pressure pitch man/plumber to try and push a new toilet on me. For ten minutes he presented me ad nausea with multiple reasons for investing in a new commode. When I politely declined and asked him to perform the service I requested, he became indignant and quoted me $119,00 for the service. I explained I wanted the special quoted over the phone. He started arguing with me demanding to know the name of the person who quoted me $69. When I stood my ground, he claimed he would have to get the price approved by his manager. Twenty minutes passed before the guy relented and went back to his truck for the auger. He was clearly annoyed and while he was outside I quickly called John Moore and told them I would not give my credit card to this guy and I wanted to pay them on the phone.
When he completed the work he went outside and wrote up the ticket for the service. He knocked on the door to hand it to me and I explained that he needed to wait on the porch while I called the company to pay over the phone. He became quite angry and demanded that I pay him before he left. AGAIN he had to get on his cell phone and call for approval. I overheard him talking in a very condescending manner to the woman who advised me I could pay over the phone. After he hung up, John Moore contacted me and took my payment information. They called him to confirm payment and he left.
This is the second time John Moore sent out a pompous jerk to work on my toilet. I won't be using them again.
03/14/11Provided by Citysearch
As a single woman that owns a home, I call John Moore quite often for plumbing and electrical repairs for my home. Last year, I bought a new faucet at Home Depot and called John Moore to install it. I was charged $74 per hour and the plumber was finished in 45 minutes and offered to fix a leaky faucet in my bathroom for me in the 15 minutes remaining. I was very pleased with the service.
The faucet that I bought last year broke (not due to any fault of the plumber) and I bought another faucet at Home Depot and had the new faucet installed by John Moore last week. I was told that a new pricing system was being used as of 3 months ago and the faucet installation would cost me $249. Because my daughter is visiting and she has a new baby, I found myself in a position where I didn't have the luxury to shop around. The plumber did a great job and was finished in less than an hour. I felt that he was almost apologetic for charging me so much.
John Moore has given themselves a 336% salary increase in 2011 - I only got 4%. With all the able-bodied men out of work right now and willing to do ""handy man"" work, John Moore is going to be out of business before they know it. Gouged in Spring
12/14/10Provided by Citysearch
I recently called John Moore plumbing for an estimate on installing a shower valve. I am remodeling my bathroom and have removed the sheetrock and the old bath fixtures. All the plumber needs to do is put in new hot and cold water lines to the manifold and put in a new tub spout and shower line. The plumber from John Moore gave me an estimate of $1536.79. I asked him what the cost of the parts were and he refused to tell me. He told me that he did not know waht the cost of the parts were. Then I asked him how long it would take to complete the job and he said about 2 hours. Do they really expect me to pay 1500 dollars for two hours of work. I got another estimate from a local plumber and he did the entire job for less than 200 dollars. John Moore plumbing is an absolute rip off and they will steal your money.
11/13/10Provided by Citysearch
Just under a year ago, my mother in law called John Moore Plumbing, assuming they were a reputable and well known business.... they are NOT! After someone came out to diagnose the problem, finally determining it was a root problem that required (get this!) tunneling under the entire house for WEEKS to ""cut out"" all these roots (an $8000 job!!!), it turns out that it was all a lie. I'm not sure what these people were actually doing for those weeks (which was 3-4 times their initial time estimate and every time I looked outside I just saw a lawn full of workers sitting around- no joke). So the problem returned in under a year, and someone extremely knowledgeable in the field came out to take a look and said there is NO WAY those roots could've been removed and grown back in this time period (if they could, we wouldn't be having a worldwide problem with deforestation). In fact, they hadn't just grown back, they were enormously overgrown everywhere. A year ago, my mother in law asked in advance to see the roots that were dug out, to see the extent of them and also to verify that they were gone... no one ever produced any roots... on an $8000 job... No one would even take responsibility. One person said another took them, but the other person said that wasn't the case, that the first person had them. She kept getting the run around and eventually gave up. Now, our current plumbers said at best these people dug out an unsightly mound of dirt and flushed the system and lied about it but that there is no way even half of the job paid for was done. In fact, these new guys came right in and just removed the toilet to work- no tunneling beneath the house required. The plumbing is so bad currently that it is atrocious what John Moore did to them. I was horrified! I witnessed first hand the entire thing. This new plumber in 20 minutes did a better job than John Moore did in a month, verified that John Moore conned them and then asked where the drainage valve was that they would've had to set up for the job they claimed to have done, and low and behold, no valve. In my eyes, John Moore is a CHEAT, a SWINDLER, and a HORRIBLE, OVERPRICED facade of a plumbing company. Please don't waste your time and money!
08/14/10Provided by Citysearch
You will feel good when they call to confirm the appointment. Then be prepared to wait, and wait, and wait. When I called to find out where they were, they said they were waiting on a ladder. They asked in the confirmation call if a ladder was needed and I said no. I think that might be a standard excuse. If you like sitting at your house waiting all day for them to show up - you will like this company. I am still waiting.......
07/15/10Provided by Citysearch
We just moved into this house a couple months ago, and today the a/c went out upstairs. [Outside temp today was 96F.] Called John Moore at 3:30p; they said a service technician would be here between 5 and 8p...and he was! That's the good news. The bad news is that he charged $438.95 for a new thermostat: $89 for diagnosing the problem plus $349 for a programmable thermostat that sells on Amazon for $60. That means we paid this guy $378 for about 1.5 hours of work. We did not allow him to hose down our outside a/c unit for $99 or sell us a part we already had for another $349. If we had, the bill would've been closer to $900. Fool me once, my bad. These guys won't get another chance to gouge me a second time, so their loss. And I'll tell everyone I can to watch out for these guys!.... Update: Turns out that I should not have been charged $89 for diagnostics if I had them do the work, and am to get a credit back on my card for the charge. But $349 for installing a $60 thermostat is still very high when you consider that labor for about 1.5 hours of work was over $190/hour. Nice work if you can get it! Still think I'll find someone else next time.
06/06/10Provided by Citysearch
I cannot comment on plumbing business. I hired John Moore for termite treatment. They did much more thorough inspection compared to two nationwide companies. Offered cheaper price as well. They came on time. Technician seem to really know what he was doing. He did very good job and cleaned everything up. Next week I run sprinklers I noticed a leak from a sprinkler head where he was trenching. They replaced the sprinkler head the next day. Definitely recommend them for termite treatment.
10/25/08Provided by Citysearch
This company has a history of not showing up. They will give you a window (let you take off work) and they will call and say they are running late. Then they will call back and say they have not forgotten you, but by then it is very late and you say wait till tomorrow. Of course, tomorrow they are still finishing the job that made them late in the first place. If you read reviews of this company (I did not), you will find this is a ploy they use consistently. Do yourself a favor and call someone else.
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