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06/27/12Provided by Citysearch
House Pro has installed 2 complete new whole house systems for me and had to reroute much of the existing duct work along with installing new ducting as necessary. My electric bill has been cut by more than 50%!!! While not the most or least expensive, Murray & the crew at House Pro are the best! After all the Gov't always buys ""low bid"" and look where that has left us.
06/16/12Provided by Citysearch
As good as it gets falls way short of the way house pro has come through for my family and me. They found my inlet plenum had a hole in it and had actually fallen from it's mount causing 80%-90% of my cooling to be going straight to the attic. They explained to me how this could happen and when I was not satisfied with the response I received a phone call directly from the owner of the company letting me know that because we have been an ongoing customer for service and repair that he was going to resolve this for us at no charge. I have to be honest and say I was waiting for the catch, and there was none. The technicians came out first thing the next morning to repair this issue, and had it done with complete professionalism and complete mastery of their task. This was handled way above my expectations and oh yeah by the way the phone call from the owner came at 6:30 as technician deemed it necessary to escalate to him immediately to find a resolution to my problem. I don't remember the last time this happened to me, but I do know it has been way too long. This is the way businesses should do business, making the customer first and rewarding loyalty. It is the way it used to be and I'm so glad that there's at least one company that has not given up on the true meaning of customer satisfaction.
06/15/12Provided by Citysearch
Each year I've had numerous AC repair companies trying to determine why my AC fails to retain coolant. House Pro was the only company to find the problem and quickly fix it. I am extremely pleased with their service and level of knowledge.
06/12/12Provided by Citysearch
This was the second unit Housepro installed for us and they did a tremendous job. Murray, the Housepro salesman did a great job from the scope to execution process. He was easy to work with and the amount of extra detail that we received during installation is exactly what you want to look for in an A/C company.
06/07/12Provided by Citysearch
I have a home warranty with First American Home Warranty. They had HousePro send out one of the most unprofessional technicians to my home when my air conditioning went out. The Condenser went out and the cause was a simple part (capacitor). He first tried to say the unit failed completely and had to have a complete maintenance service before he could even start working on it and diagnose the real problem. He fought with my wife before she called me. Talked down to us and tried to intimidate us into buying their worthless service plan that does not cover anything that anyone cannot do themselves. I almost broke down and just paid him to do the unnecessary maintenance until I carefully read my contract and found that it was covered and he had to fix the unit and since he said the maintenance was required to fix it he had to do that too.
Be extremely careful dealing with these guys. They will try to take advantage of you if the can. If you have a home warranty they only use the calls to sell other products and services.
05/07/12Provided by Citysearch
I used them for a couple of repairs in the past. No issues Then, but I did know that they are more expensive. Tech guys are nice. But, wait till they call in the salespeople.
Then the ""big"" repair/replacement job was needed. They tried to sell me an entire unit, when I only needed an evaporator....by their initial diagnosis. After new evaporator was installed, they said that I needed a new condenser. But, they wanted to charge me the initial $4,800 quote after I paid $2,200 for the new evaporator. They NEVER told me that the condenser was bad in the beginning. They never offered a rebate to get it back to the original quote. Be cautious!! They try to SELL you on something you may not need.
12/20/11Provided by Citysearch
The technician was very nice and took the time to explain the problems he found and what he was doing. He also recommended that we service both AC units, which we agreed to do in hopes that we do not continue to have these recurring problems with the system so that it will save us and AHS money.
10/17/11Provided by Citysearch
Used House Pro recently for overall of the residence; Did a professional job in giving a full evaluation and suggestions for chaning equipment that needed to be changed. Finished the job as promised according to time. Tested the system and beyond their way in replacing that were not in the contract.
10/06/11Provided by Citysearch
Best AC repair company I have ever had work on my AC!
I recently had AC problems, my AC would not turn on. Imagine not having your AC working in 100 degree temperatures in Houston. I contacted my home warranty and the first time they assigned my work order to a contractor who didn't even bother to call me. When I called the warranty company back, they reasigned the work order and that same day I was contacted by HousePro to schedule the service call. Charles from HousePro came out at the scheduled time the very next day and quickly diagnosed and fixed the problem. I am very pleased with the response time, professionalism as well as the quality of work that HousePro demonstrated.
My home warranty would not cover 100% of the cost of the replacement part. Charles called the company owner Murray Kaiman and they were able to offer me a substantial discount.
I am a very satisfied HousePro customer and would highly recommend them to anyone in need of AC servicing and repair.
I have worked with other AC companies in the past but
10/05/11Provided by Citysearch
I wrote a detailed review a year or so ago but somehow was deleted as I assume they did not like what I had to say. I'm not going to try to recreate it again but what I will say is that it took House Pro along with First American Home Warranty literally 2 months to resolve my A/C problems during record heat levels in 2009. I was beyond angry. A year later (2010) I made the mistake of calling House Pro regarding a condenser issue and they came out 3 separate times with 3 different conclusions (bad thermostat, computer board in air handler, bad condenser). I called my Father and he suggested his A/C tech come down from Spring and his guy had diagnosed the problem in 20 minutes! He also found screwed up wiring in the air handler and some missing PVC pipe that House Pro was fully responsible for since they replaced both the air handler and the condenser back in 2009. I have no confidence in this company what so ever so take my advise and stay away from House Pro!
09/01/11Provided by Citysearch
My home warranty company, First American, sent these jerks to repair my AC. The guy from House Pro who arrived told me my thermostat was broken and it was a special type not covered by my home warranty. So, in other words, I would have to pay for it out of pocket. I stupidly trusted him without checking with First American first. So I paid him $250 for the new thermostat in addition to my $55 co-pay.
Several months later, my other thermostat goes out and I call First American to make a claim, whereupon they inform me that ""thermostats are covered under my policy."" Suddenly, I realize that the stupid jerk House Pros sent defrauded me. He charged both me $250 and First American as well. Double dipped so to speak. First American reported House Pro to their Fraud division. I called House Pro and demanded refund of my $250, which they did within 4 days. They also informed me they had fired this particular contractor who had been apparently lying to customers.
I also note that they encourage their contractors to try to push a ""maintenance contract"" on you at a ridiculous cost, by scaring you into believing that if you don't get one through them and something major goes wrong with your AC, you won't be covered.
Now, thanks to these fraudulent jerks at House Pros, I always call an independent AC contractor to get an opinion on what is wrong with my AC first. It costs me $65, but at least when House Pros shows up again, I know exactly what is wrong and whether it is covered by my home warranty.
If you have a choice, do NOT use House Pros.
08/25/11Provided by Citysearch
AC went out in Houston in August, so I called my home warranty people and they sent out House Pro. Got a 5 hour window, and a repair guy showed up. Was very unfriendly and in a big hurry. Went up in the attic, flipped one switch and deemed the motor gone. That was covered under the warranty, but he forced me to buy a cleaning service from them which is not covered, otherwise he was unwilling to put a claim into the insurance company.
After several days of waiting, he got the new motor in with the ""clean"" fan and turned it on. Made a TON of noise. I asked him to fix it and he said that the new motor with the old fan is what is causing the noise, and that wasn't covered. I did not accept that answer, so he went back up and discovered that he did not align the fan correctly and that it was his rushing that caused the problem. Wouldn't call them back out if they were the last AC company in Houston.
08/24/11Provided by Citysearch
a team of installers finished replacing my condensor unit last week... and I must say the entire process was smooth and well done! and most importantly i am now cooling properly!! one of the installers forgot to install some grills in the upstairs, so the next day a manager stopped by to install it. Good follow up work! very happy.
08/16/11Provided by Citysearch
So I noticed my house was not getting as cool as it should and my energy bill made me sick to my stomach. Sure we have all been there before. So finally I got sick of it and started looking for a ac/ energy company. At first I was turned off to HousePro due to a few of the reviews. I had a couple other companies come out and give me some pretty shady offers to replace my system. So I decided to give House Pro a try.(THANK GOD) They actually came out and figured out that a duct had been detached cooling off my attic!!!! HOW DID EVERYONE ELSE MISS THAT??? They sent out two guys the very next day and sealed the problem duct and installed an attic tent. They knew what they were doing and did a great job... I just got a new energy bill and it seems to have done the trick. Made me want to give them props on helping me. Thanks House Pro !
06/28/11Provided by Citysearch
I had my 3 ac units inspected and when I looked at the AC inspection report I found that the tech did not service all the AC units. I had an AC leak within 2 months of inspection. These service guys are not techs they are sales men. I had to pay $199.00 extra to find the leaks. I negotiated this cost which made me very leary.
Don't use this company. They was your time, money and you have to call someone else to fix your AC.
06/04/11Provided by Citysearch
First, I own an internet marketing company and can tell when someone is loading reviews. Second, my daughter contacted her home warranty company regarding an air conditioning problem and they sent House Pro to fix. Repairman showed up and said, ""I don't have the tools to check the AC"" will come back Monday! Came back Monday, said coil is bad, we need to order it. Takes a few days. 4 days later my daughter calls and they say it was not ordered, home warranty co. needs to order! Call them and they said contractor must. Took two weeks, got both on conference call, finally contractor is supposed to order. On Tuesday 19 days since first call, said part would be in Friday, called back next day to say oops, we mean Saturday.
Came out on Saturday 22 days since call and said blower is broken (it was working before they started working on unit) and they have to call warranty company on Monday to fix. Called House Pro office and told them they need to fix it today. Lady on phone said, well, even if we did fix the blower, we did not get all of the parts for the coil!! They were telling us we needed a blower instead of telling us they did not order all they needed. Total idiots. Girl became frustrated when daughter pointed it out to her.
Daughter called warranty company and they said, ""they know we are open today (Saturday)!"" Warranty company called them and gave them approval.
These guys break things, lie, lie again, lie to cover the lie. What a crock. Their good reviews come from their relatives or employees or the owner himself.
02/28/11Provided by Citysearch
Great customer service and quick to response in Houston at any time. They take same day services with low cost. We are very pleased with the quality of service that air conditioning company provides. We have recommended your company to others and our relatives in Houston.
01/22/11Provided by Citysearch
just had my heater tune up done and was very happy with House Pro service from beginning to end. tech who came out the people who answered at the office were great, polite and professional. And truly cared about giving me good service. I never bother to write a review like most people. But felt it was much merited. I absolutely recommend them.
12/03/10Provided by Citysearch
This company really knows what they are doing. They know how to take care of your problems, the real issue is the home warranty companies that dont want to pay for anything, and people who always want something for nothing that is not the A/C companies problem. I would definetly suggest this company to anyone. Also every technician I have came in contact with over my 2 yrs with them has done a great job.
- General Info
- Fast, high quality A/C and Heating repairs. We specialize in home heating and cooling efficiency. By taking a whole home HVAC approach, we are able to lower energy costs, improve indoor air quality, and raise your family's comfort level. Our goal is to design the perfect system for your home and your family. Unlike other companies we do not define the perfect system by what it is but instead by what benefits it offers the users. We take into account your lifestyle, budget, and home design to find the right heating and/or cooling system for you. When installing your system we use complex Manual J and Manual D calculations to insure a quality install. All of our techs are NATE certified and we are a proud partner of Energy Star. -Air Conditioning and Heating repair, maintenance, and replacement. --Indoor Air Quality --Energy Savings --Sealing --Solar Attic Fans --Insulation --Duct Efficiency --Attic Tents
- Regular Hours
Mon - Sun:
- Insulation Contractors, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Building Contractors, Heating Contractors & Specialties
- For the last 14 years HousePro has provided over 35000 homeowners with fast and reliable air conditioning and heating repairs, maintenance, and replacement. But at HousePro we don't stop there, we also offer home energy saving services such as home sealing, insulation, radiant barrier, and more. Our technicians hold certifications from one or more industry leading training providers such as NATE, ACCA, BPI, or ASHRAE. And with HousePro's year round training programs they are able to work all brands of HVAC equipment.
- Payment Options
- American Standard, Lennox, Ruud, Trane
- Westside, Woodlake - Briar Meadow
- Free A/C and/or Furnace Estimates Free Repair Diagnosis No Travel Fees $49 A/C Tune Ups (Regular $129)
- "North American Technician Excellence" (NATE) "American Society of Heating, Refrigerating and Air Conditioning Engineers" (ASHRAE)
- Other Emails