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08/16/11Provided by Citysearch
During the early morning hours, when Hurricane Ike roared through Tomball, TX, two very, very large and old trees fell through my roof. Rain poured thorough the holes in the roof. I started calling roofing companies, leaving messages as to the severity of the damage. I even called a roofing company that had previously done work for me. I made dozens of calls but there were not any callbacks. Then Holden Roofing called. I explained my situation. ?We will be out later today,? they told me. It was getting dark, I doubted they were coming and then, there they were. They covered the holes with tarps, working by the light of flashlights. They assured me they would get the job done and they did. From that point on Rudy worked closely with me, picking out the roofing, color, etc. and scheduling the installation (at my convenience). When conflicts arose with my claims adjuster it was Holden Roofing who went to the bat for me. Rudy spoke directly to my claims adjuster, sent pictures of the roof, and explaining discrepancies. I also had structural damage in the support beams. Holden Roofing handled this for me too. When the crew came to put the new roof on they did a great job and their clean up was terrific too. Everything about my experience with Holden Roofing was positive and professional.I have a beautiful, quality roof now and Holden roofing is my roofer!
08/14/11Provided by Citysearch
Our Holden representative went above and beyond the call of duty when it came to customer service including but not limited to being extremely knowledgeable about the product, explaining how the whole insurance claims process will work (this was our first roof replacement,) and exercising punctuality and great communication.
Originally, my adjuster declined our claim so I sent an e-mail to our insurance company on a Thursday afternoon stating our dissatisfaction. On Friday evening around 6ish the adjuster called me back to say he wanted to stop back by and take another look first thing Saturday morning. My friend suggested I contact her Holden Roofing representative. I immediately called him and explained the situation. I inquired whether there was any possibility he would be willing and able to meet with my adjuster first thing the next morning. He told me he would have to rearrange a couple of previously-scheduled appointments but he would be here. Not only did he say he
08/08/11Provided by Citysearch
Holden Roofing inspected our roof as a result of possible hail damage. They found damage and met with the insurance adjuster to prepare and finalize a claim. They did any excellent job and without difficulty.
Their work was professional and the area was left without debris when they finished.
We can recommend them without reservatin
06/27/11Provided by Citysearch
Below is a link to an article referencing the suit filed by the Texas Attorney General against Holden Roofing and it's owner for deceptive trade pracices. If this doesn't sway you I'm not sure what would convince you to look at another company.
06/07/11Provided by Citysearch
DO NOT BELIEVE a single word they say. They are not a local company, as they try to imply. They follow storms and leave a trail for dissatisfied customers. We found out too late. HOPE this review saves you some headaches. If I were doing it over, I'd open the phone book and find a company in the Corpus Christi area that was HERE before the storm. Don't trust anything to some stranger who knocks on your door.
10/06/10Provided by Citysearch
After being denied by my insurance company, I read the reviews and checked with the BBB. Many roofing companies that I looked researched had only been in business for a short period of time (less than 3 years). Surprised that Holden has been in business for nearly 50 years, I gave them a call. Their staff was very courteous and a salesman called me back promptly to make an appointment. After informing him of our situation, we called my insurance company and scheduled another inspection (this time with Holden). Long story short, this time the insurance company agreed that I had damage and agreed to replace my roof. Removing and installing the roof only took ONE DAY! Do yourself a favor and call Holden.
09/24/10Provided by Citysearch
I must say, when it comes to roofers, I am very leery. That said, I have and will continue to refer Holden Roofing to friends, neighbors and family. They were very professional, prompt and careful with our home during the construction of our roof. Keep up the great work guys!
08/20/10Provided by Citysearch
After the recent hail storm, I found myself in need of a new roof. I contacted my insurance company and one of their adjusters came out, looked at my roof and said he did not see any damage. I knew this could not be right because all of my neighbors were having roofs put on! I got the number to Holden Roofing from a sign in my neighbor’s yard and gave them a call. Chad from Holden came out that evening to look at my roof. He met another insurance representative at my home and got my claim approved. Thanks a million Chad and Holden Roofing!
05/22/09Provided by Citysearch
I came across this review while trying to decide on a roofing company to use for my hurricane ike damage and was imeadiately against using Holden Roof.
There salesman came by that day and suggested I contact the Betr Biz Bur to check there record. When I did a search with the Houston Betr Biz Bur I was suprised find out that there record with the Betr Biz Bur was positive. They helped me get a my whole roof approved to be replaced by my insurance company and am extremely happy with the outcome of my experience.
New Territory - Sugar Land, TX.
05/19/09Provided by Citysearch
Do Not use these people. They are salesman and con men. They are a lot of things but they are not roofers. See my complete review on the other City Search site. It has been recommeded that these people be turned into the Attny. General's office. I signed a contract with them for $28,000.00 and now they want $61,000.00 and act as though they do not have to honor our orginal contract. In fact they act as though it does not exsist except the part where they will put a lein on my house.
My roof has failed the Texas Windstorm Inspection 5 times. I started with these crooks in Oct. it is now May 19, 09 and my roof still does not pass Inspect. Jonathan Sledge with Holden ( that's our salesman) says It is not their problem if it does not pass Tx Windstorm Inspection.
They are terrible. They have done extensive damage to my property in additional to the damage done by IKE. And they do not even say ""I'm sorry"" let alone repair the damage they have done. They did not know how to put a metal roof on my home as they said they did. Sledge said they had metel roofing crews. That was a lie.
They try to theaten and indimidate. I was stupid to sign with these people but you don't know that when your roof is torn off and they are lying to you about being local and in business since 1961. That is not the Holden of today. The old man who started the company is now dead and his son has it now. They are nothing more than local storm chasers totally without ethics.
01/14/09Provided by Citysearch
We signed a contract with Holden Roofing to replace our damaged roof after Hurricane Ike. In the contract it is stated that we would purchase Laminate Shingles, that 90 lb felt would be used on all valleys in the roof, that deteriorated decking would be replaced at $30/a sheet, 30 lb felt would be used on top of the decking, six nails would be used in every shingle, and the drip edge would be replaced around the entire house and garage.
Upon completion of their work...we discovered that they had used cheaper three tab shingles that they cut to look like laminate shingles in certain areas of the roof. They did not replace all of the drip edge around the house, they used only three nails per shingle and failed to replace several areas of deteriorated decking.
We called them back out and they attempted to fix all the areas that we complained about. However upon further investigation, we discovered soft spots on the roof. We called them out again and they stated that they were not responsible for replacing soft wood - because that is not considered deteriorated. They cannot guarantee that they used felt under every shingle.
And the worst part - is they didn't even so much as apologize for all the errors in their crew's workmanships or how they tried to cheat us out of what we were paying for. In addition, the roof is still not up to code and Holden Roofing is only willing to do the comestic repairs that are needed.
If you need a new roof - DON'T uses this company!! I guess they stopped caring about their work ethics since they are rolling in the money now!! Before the storm they were a wonderful company. It's really TOO bad!! I should have used Friendswood Roofing - I've heard they still give a damn about their customers!!!
10/02/06Provided by Citysearch
Failed to remove the Dish from the roof of the garage so it started leaking shortly after the job was complete. 4 month to fix many phone calls.
Broke Basket ball hoop that was on the garage will replacing the roof. Promised a replacement but never got it.
Used patio deck during loading and installing shingles. I had to patch the leak until they sent somebody to inspect 4 month later and claimed that they did not cause the damage.
I do not recommend them unless you are desperate for a roof.
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