I was pleasantly surprised with the quality of service and products this store had to offer. The actual owner of the store gave me a tour of the showroom and really helped me choose what rugs would go great in my home. He walked me through the whole process step-by-step from browsing the in-store inventory to, in the end, creating my own custom rug. He showed me virtually how the rug would look exactly in the room. He even lent me a rug to use while my personal rug was being hand-woven over seas. Superior customer service! and even better selection! I would definitely recommend this store to anyone looking for a high end great quality rug.