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06/27/12Provided by Citysearch
Good experience with them. Quick response and friendly service so far. I use them for a couple months now back to back for a couple home issues. So far so good. I don't see any of the problems mentioned like others. Hope they keep up with their good service!
02/29/12Provided by Citysearch
DNB Plumbing was recently assigned by my home warranty company to come and repair my hot water tank. I looked up the company online and found all these bad reviews and I became very wary of what kind of service I would get.
However, I have no complaints about the work that was done. Robert was very prompt, arriving at around 8:30 in my 8:00 am to 1:30 pm window. He quickly diagnosed the problem which was that my hot water heater needed to be replaced. The replacement was okayed by the home warranty company and DNB Plumbing replaced it the same day.
Please take all the negative reviews with a grain of salt. The company has been in business a long time and one can only guess as to how many customers they have had over the years. Very few people are going to get online to give a good review, so only the bad reviews have true representation here.
02/17/12Provided by Citysearch
I was nervous about using dnb because of the reviews on here, but that is who my home warranty assigned. I will say that I was not impressed with the dispatchers, but I was very pleased with Juan, the plumber. He was prompt and very courteous. He changed out my garbage disposal quickly and checked to make sure there were no other leaks.
08/15/11Provided by Citysearch
UNFORTUNATELY, SOMETIMES WE HAVE TO RELEASE EMPLOYEES FROM EMPLOYMENT DUE TO LACK OF PERFORMANCE ISSUES. THIS EMPLOYEE WAS LAZY AND REFUSED TO COMPLETE JOBS. IF THIS EMPLOYEE WAS SO DISTRAUGHT OVER THE KIND OF WORK THAT WAS REQUIRED OF HIM, HE SHOULD HAVE RESIGNED A YEAR AGO. IN THE LAST DAYS OF HIS EMPLOYMENT, I FELT THIS EMPLOYEE HAD SOME ISSUES AND SEEMED PARANOID WHEN WE WOULD QUESTION HIM OF DETAILS OF JOBS. I GAVE HIM THE OPPORTUNITY TO RESIGN INSTEAD OF BEING FIRED. I HAVE MANY EMPLOYEES THAT HAVE WORKED WITH MY COMPANY FOR MORE THAN 5 YEARS. I TAKE PRIDE IN BEING RATED TRIPLE AAA WITH THE BETTER BUSINESS BUREAU AND TRULY FEEL THAT ANYONE CAN GO ON THE CITY SEARCH SITE AND WRITE NEGATIVES OR POSITIVES ABOUT ANY COMPANY (INCLUDING FIRED EMPLOYEES). I CAN NOT PUT TOO MUCH STOCK IN LETTERS FROM PEOPLE WHO DO NOT IDENTIFY THEMSELVES BY NAME. THIS WAY IT IS ALWAYS ONE SIDED AND THERE IS NO REBUTTAL OR CONSEQUENCES FOR FALSE STATEMENTS. I WOULD LIKE TO SEE CITYSEARCH POLICY CHANGE. AS YOU CAN SEE, MY CITYSEARCH SIGN IN NAME IS OWNERDNB. THIS IS ONLY DUE TO MY NAME VALERIE IS NOT AVAILABLE. SIGNED, VALERIE AMBROVICH, OWNER DNB
04/25/11Provided by Citysearch
DNB came out to address a clogged kitchen drain. Said they use a snake to clear but supposedly ran into root blockage and could not clear. Replaced a worn out disposal but routed the drain line incorrectly and water backed up into the dishwasher.
I had a second plumbing company come out which ran an electric snake through the drain line and unclogged the problem. Also, they corrected the disposal routing issue.
Stay away from this company. Their whole M.O. is to get into the home then ""upsell"" you on other services, which are shoddy at best.
12/13/10Provided by Citysearch
Their customer service is horrible. They have kept us without water for seven days, when they finally received the part (i call other places that had them so they were obviously trying to save money) we were last on their list. We have 3 children and this experience has been exhausting.
05/14/10Provided by Citysearch
I have waiting for two weeks for these people to order a part to fix my vessel sink. How hard is it to pick up the phone and order a part? I found the part at Lowe's on line. Everytime that I called them, they had no recollection of who I was. I kept gettting lost in their lousy customer service. Today, Friday May 14th, I waited all afternoon at my house for them to come and fix my sink (after waiting 2 weeks) and they not only did not show up but again had NOT ORDERED the part and did not have me in their system. They had not scheduled me for that day's repairs. I am angry for having wasted my time with this unprofessional company. They hung me out to dry. They wasted my time. My vessel sink is still broken. I wasn't even on their list. I recommend that you do not waste your time them either.
01/28/10Provided by Citysearch
I am the property owner involved in the work referenced under the title ‘NOT recommended!’. Plumbers are usually called when there is bad news to start with and folks are already upset. I have been using DNB Plumbing for at least fifteen years because they deliver the best overall value. With DNB not being a large corporation, you get best pricing, with the urgency of your job considered in how fast you get the service man to your job. For me, it has always been worth the wait in order to get the best value for a completed job well done. In the extreme heat of Summer 2009 and having workers fall to heat stroke, DNB Plumbing and I agreed that in order not to jeopardize the workers’ health, the heavy manual but technical workload could wait until workable temperatures returned. Plumbers, attic air conditioning technicians, construction workers and roofers all had to schedule their work around the extreme heat of Summer 2009. I recommend and stand behind DNB Plumbing 100% as the honest best value.
01/27/10Provided by Citysearch
I am always amazed at the comments you find on city search. I have used this company for 16 years and never had anything but prompt service and professional service. I know that you can't make everybody happy but I am a completely satisfied customer of 16 years. I had to use them during the freeze and again.. they came to my rescue and never even charged additional charges after hours.
09/24/09Provided by Citysearch
The plumbers themselves are good and most of them polite, but doing business with this company is guaranteed to raise your bld pressure and add major stress to your life. If having a job start the week of June 22 which includes a trench dug through the yard and then having the workers disappear on June 24 and leave the trench surrounded by caution tape, calling repeatedly and getting excuses until they finally show up with no warning to finish on Sept 23 sounds good to you, give this company a call. They'll throw in rude attitude for no extra charge.
04/16/09Provided by Citysearch
My home warranty company sent Dnb to my home also for a small leak under the bathroom sink. Dnb had to come 3 xs and made the leak worse the first two times. The 3rd time they shut off the water to my house and fixed the leak (turning several valves, we live on property with a well).
The next day my water softner was not working! We tried the normal recharging to no avail
We called again and the plumber came out and said the water softner was clogged when they (Dnb) turned the water back on from their job.(there was a bypass valve they should have used, but didn't) Our warranty company would not cover it, and Dnb said they would not do anything about it.
Called the softner dealer who sent a technician who confirmed the softner had been damaged by the plumbers negligence, & lack of knowledge about my valves and water softner. IT COST US $374.00
Called Dnb to let them know and was told ""we don't know anything about softners, we don't install softners, we don't touch softners"". "" All our plumbers are licensed""
They would not admit their failure; they said they couldn't touch softners, but had a plumber messing with my softner for at least an hour. They offered no apologies, would not acknowlege that a plumber should know about the plumbing (including softners) they mess with, and made no effort to end up with a happy customer. What ever happened to the customer is right?
So besides messing up my softner, it took 3 efforts to repair my small bathroom leak.
After asking for intervention by my warranty company Dnb still would not budge or make effort to have my good word of mouth.
01/26/09Provided by Citysearch
DNB was sent to my home by my home warranty service. DNB installed two water heaters and used a defective part. Within a few months the part failed and caused water damage to my home. Despite David Nathaniel Bailey, owner of DNB Services, plumbers license #17999, stating that he ""has continued to keep his customers satisfied"" and has his business 'by word of mouth instead of advertising', DNB has an unsatisfactory rating with the prominent consumer reporting agencies. Although he states he has a 2 year warranty on parts and labor and he has insurance, he and DNB and office manager Valerie will not respond to my certified letter nor numerous phone calls to resolve and reimburse me for funds to repair the damage his business caused to my home (the damage was under $2000). If you compare my request for reimbursement against the business Bailey and DNB have lost and will continue to lose as the facts of my case are relayed to potential customers and the home warranty service, they would have come out financially better if they had just been honest and done the right thing. Yes, Mr. Bailey as you say, ""word of mouth is the greatest ad."" Word of mouth conveys that you and DNB are not a business that anyone should be involved with.
10/07/08Provided by Citysearch
Take a look at their website. I find it funny that the webmaster mentions they fix it right on the first visit. That is a crock! This will be DnB's third time to visit my house to replace a hot water heater. Each time the plumber hasn't even touched my hot water heater. They take measurements and write down the model number. I have been without hot water for 3 weeks, thanks to Hurricane IKE. Do they care? Absolutely not. I've missed two days of work for these plumbers to come out to my house between the hours of 12pm-6pm (I love the time frame, 6 hrs? Thanks for the notice). AVOID THIS COMPANY LIKE THE PLAGUE!!! YOU'LL BE SORRY FOR SURE!!
09/19/08Provided by Citysearch
I have called upon the services of this company a few times. The plumbers do an excellent job, however, the company itself is being conducted poorly. When the plumber shows up they either have the wrong parts or just doesn't have the needed part at all. And with an ex husband who was in the plumbing business, I know that isn't the plumber's fault. The only reason I keep using their services is because the plumber will go out of his way to make sure I am completely satisfied with the job they are doing. Maybe they should hire someone that actually has experience in running a plumbing business.
08/14/08Provided by Citysearch
It's apparent by comments here, and my own experience, that home warranty callouts are handled negligently. The technician, Kyle, showed up late and with an attitude. He misdiagnosed the water heater problem saying that a coil on the bottom of the unit had to be replaced and that the unit had to be turned on its side and there was no room in the attic to do so and yada, yada, yada, they called the Warranty Company and refused to service it! The next day I called the water heater manufacturer myself, who diagnosed the problem and over the phone walked me through how to find and push the reset button. My husband did so without any problem. Voila, hot water! DNB techs don't know Jack!
06/30/08Provided by Citysearch
I AM THE OWNER AND MANAGER OF DNB HOME SERVICES. I AM RESPONDING TO A NEGATIVE REVIEW BY ANTHONYALEMAN. I HAVE BEEN IN THE BUSINESS FOR 19 YEARS AND MAKE IT A PRACTICE TO INFORM ANY CALLER THAT USES THE PROFANITY THAT THIS PERSON DIRECTED TOWARDS ME THAT I WILL BE HANGING UP IF THEY CAN NOT CONTROL THEMSELVES ON THE PHONE AND ACT MATURE. WE WARRANTY ALL WATER HEATER PARTS FOR 2 YEARS AND THE MFG DOES THE SAME. HIS WATER HEATER WAS NOT UNDER WARRANTY ANYMORE FOR PARTS OR LABOR. WE WENT TO THE HOME AND DIAGNOSED THE WATER HEATER WITHOUT ANY CHARGE. UNFORTUNATELY, THE MFG HAS SINCE CHANGED THE DESIGN FOR THE HWH AND THE PARTS WERE NOT AVAILABLE ON THE SAME DAY. WHEN YOU READ GOOD REVIEWS AND THEN YOU READ REVIEWS LIKE THIS, IT IS CONFUSING TO OUR CUSTOMERS. OUR CUSTOMERS HAVE KNOWN US FOR 20 YEARS AND THE REASON WHY I DON'T HAVE TO SPEND A GREAT DEAL OF MONEY FOR ADVERTISING IS BECAUSE WORD OF MOUTH IS YOUR GREATEST AD. WE HAVE CONTINUED TO KEEP OUR CUSTOMERS SATISFACTION AS A PRIORITY AND NOT THE $$$$$$.
06/20/08Provided by Citysearch
Absolutely the best! They were sent by my home warranty company and I will certainly call them for any other plumbing needs. David (the plumber) was one of the most courteous and professional tradesmen I have ever encountered. Their office was communicative about arrival times - calling me and updating me on any delays. They were literally out within hours of getting the initial call that I needed a plumber. Congratulations on a GREAT company with GREAT employees.