This dealership lied to me for 3 days telling me they had a car in stock that has been sold weeks before I contacted them. I spoke with 3 different sales people and they all lied about the car being in stock. It was only after I was ready to wire funds that they told me the truth. I was buying for my daughters birthday and the liars ruined her birthday as we did not buy the other car she wanted because of these incompetent lying car SALES man and I look like an idiot They even tried to sell me another cart. What a joke this place sucks

After a long week or month of car shopping and a lot of jerk-off car salesmen, I was very pleased to walk into Audi West Houston and get nicely greeted. I was actually surprised by a great salesman, Mike Nelson; he certainly made my day! I'm a very "service oriented" type of consumer; I've worked in hospitality and know what it takes... it goes a long way. So typically don't buy a car from someone unless I like them and their vibe, so Mike really did a great job... thumbs up for Mike! Too bad for the other dealerships I went to - I went up and down the katy freeway, and was ready to buy a car... didn't even plan on getting an Audi, was just wanting to get something nice, but also wanted a good experience and some decent service. The other car salesmen at Toyota (right next door) Nissan, and Honda were all kind rude and sorry, but the least you can do if I'm buying a car is pretend to be nice! Yeah, so when Mike came over and helped me at Audi, I was already warming up and feeling better.

Long story short, I walked in anxious and apprehensive, and left a very satisfied owner of a gorgeous vehicle.



Complaints: the finance guy... after Mike went over everything with me and handed me off to this guy, he told me something else and blamed it on Mike, which for whatever reason really put a bad taste in my mouth. I don't really like surprises like that, especially when we're talking thousands of dollars. He bugged me to the point of taking away a star... hahaha.



Since then I've loved all the Service guys, especially John. They are always great and have been most helpful.

Amazing customer service!! I would recommend this dealership to anyone!! The website was well organized and easy to use!

I really have good impression with audit we est Houston thanks to Mr. Scott and Carlos. They truly feel the customer and find best deal. Thank you Audi west Houston. You guys rock !!!

Really good purchasing experience with Tony Holmes. Very laid back and knowledgeable. I love my new A5 convertible. I'm not sure why this location receives such bad reviews, I had a very good purchasing experience.