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ARS / Rescue Rooter Houston

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Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing-Drain & Sewer Cleaning

10515 Okanella St, Houston, TX 77041

713-777-7777

OPEN NOW: 
Today: Open 24 Hours

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trobill1

05/08/12

Provided by Citysearch
ARS Air conditioning unit repair

I used them for the first time and had a HORRIBLE experience. DON""T EVER USE THEM!!
My downstairs neighbor said water was leaking from her ceiling where my AC unit was located. I turned off my AC and made an appt for the next day at 1pm. I took the afternoon off from work. At 5pm I finally called after not hearing from them all day. They said ""I was next in line and that it would probably be 1.5 more hours.""
I told the dispatcher to have the driver call me to let him in the gate. He never called and the dispatcher and I had to relay messages back and forth to the driver and call the company about 5 times to get the guy at my door.
When he arrived he said ""Oh, your AC unit is on the roof and I don't have a ladder. You needed to request I bring a ladder. We will have to come back another day."" I was very upset that nobody told me about needing to request a ladder and I thought having a ladder was part of the job. He said it wasn't and someone would have to come another day with the ladder.
When I called the company to complain that I needed this fixed today, they told me that there was nothing they could do and that the customer service people to file a complaint with were gone for the day.
HORRIBLE HORRIBLE COMPANY!!!

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seniorlady

08/10/10

Provided by Citysearch
ARS/Rescue Rooter

Paid alot to have my tiolet repaired, and when he left it was still running. Called ARS several times, and they wanted $200 more to fix the problem.
I would not recommend this company to anyone.

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DETAILS
General Info
ARS/Rescue Rooter Houston provides professional air conditioning, heating, plumbing, & insulation services. We require background checks & drug tests on all employees. Emergency service available 24/7!
Hours
Regular Hours
Mon - Sun:
Categories
Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing-Drain & Sewer Cleaning
Services/Products
Air Conditioning, Heating, Plumbing, Drain Cleaning, Electrical, Appliance, Efficient Attic Systems®
Neighborhoods
Carverdale, Northwest Houston, West by Northwest Industrial Park
Associations
BBB Accredited
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Free Estimates: Yes

Services: Gas Furnace - Install, Thermostat Repair, Heat Pump Install, Heat Pump Repair, Ducts & Vents Install, Electric Furnace - Repair, Central A/C Install, Thermostat Install, Central Air Cleaner Install, Central A/C Repair, Central Air Cleaner Repair

Warranties: Yes

Residential: Yes

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.