First of all i went through them to get dish network. I got the confirmation that they were going to be coming out to service us in a few days. They took a payment of 29.99 to place the order. The day they were supposed to come to our house to hook us up we waited all day, they never showed up. Nor did they call. I had to call and find out what happened and our acct had been cancelled due to the fact they were unable to hook up at our apartments. Now that we are not getting service from them or dish network, no one can tell me where the payment went to . After two weeks i am still trying to get a refund and no one knows about it but my bank statement