I was almost satisfied with the service here. Employees are knowledgable about product and services and of course did try to add accessories to my purchase. It was a busy Sunday, about a constraint line of twenty customers with only two employees behind the counter. No employees on the sales floor made it difficult to ask questions and explore features of different phones. I wish that I was more informed about the options of the phone I purchased, felt a bit rushed, then had to wait about two hours to get my info from one phone transfer to my new phone, after being told just ten more minuets a few times I told them to not worry about and left. I just feel bad for the two employees working that day a store like that at the very least should have 4-5 employees working on weekends. It would be less stressful on the employees and customers, plus you'd have more sales, should def look into that and maybe wireless check out like the apple store so lines don't get so long.