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Store hours aren't as listed here! Here it says the store opens at 9:30. Showed up only to find that the store doesn't open until 10:00. Major fail!!
I went to babies r us looking for a gift off the registry. The item was out of stock, an employee named Lauren at the Holyoke Mall was extremely helpfull, and went OUT OF HER WAY to make sure I got the stroller online, and with the coupon I had. She even helped me by getting the stroller sent directly to my friend, and gave me the idea to put a printout of the stroller in a card telling my friend it was being shipped direct. She even printed out a picture of the stroller for me. I have been doing customer serivice for almost 20 years, and employees like Lauren are few and hard to find! She is the reason I will gladly shop at babies r us again and again, and tell others to also! Thank you Lauren, you deserve a promotion or at the very least a raise!