My first and last time shopping at Concord Pets. BEWARE and STAY AWAY!!! Even spoke with their "corporate office" to request an override of their archaic no refund policy (of which I was unaware as I had never shopped there before). I was denied a refund for a unused, unopened, brand new item with original sales receipt. Unbelievable!!! Moreover, it was obvious the corporate representative COULD authorize a refund but refused to do so. Why? He refused to give any explanation other than "that's our policy" - the absolute worst words a company could ever use in trying to resolve a customer issue. Re-think your "policies" Concord Pets - a refund for an unopened item with original receipt should NEVER be denied.

This place is the best pet store ive ever visited, its down right friendly. Everyone is very knowledgable and upbeat. Love it!!

Don't go to this store!!! I had to search everywhere for someone who worked there for help and after about 15 min I finally found someone who ended up being the manager. She was rude, snappy, and downright inconsiderate and started yelling at me for having to buy diet food for my cat. Since this episode I have heard from a couple friends who had similar experiences. Don't go to this location!!!!!!!!

This store has a very large stock of pet supplies. They have items for almost any type of pet, ranging from guinea pigs to big dogs.