My sofa finally arrived and it is perfect! The color, fabric and size is great. My husband and I really did put it together in 15 minutes. I was almost laughing at how unusual and easy it was to do. I do want to say that the cushions we sit on are somewhat firm. Perhaps they will relax??? What is the filler in the back side cushions?? They have a much softer feel. Do other customers have this question?? Do you have any comments or suggestions for me?? As far as customer service - I would send anyone to your company for that alone. It was excellent!! Everyone I spoke with (including Jeff Frank) was knowledgeable, patient with my questions , friendly and very pleasant. The quality of the furniture seems just fine and the concept is great - this is the only way I could have a large couch in my downstairs family room. We will be trying out the mattress when my family visits. Thank you again for your fine service.

I can't tell you how impressed my husband and i are that you took the time on saturday to take think of our concerns. this entire experience has been wonderful insight into an excellent american company. No reasonable person ever expects that there won't occasionally be a problem with something ordered. and especially in our case when there was an a-typical material involved. the true test of a company is not whether there is the odd glitch, but, rather, how they handle it. you have handled it beautifully. Your solution sounds perfect. we have no problem at all waiting. i'll call ann with the credit card info. thanks again.

The love seat looks great in our room! The proportions r great for me, fabric looks nice and complements the other room colors, and it feels good when using ottoman for my leg support. I really didn't get a chance to spend a lot of time relaxing in it last night but hope to soon. I can't think of any improvements needed at this time. Once the furniture came in we were able to hook up with UPS quickly and got a speedy delivery.

Everything is great with the new sofa. So easy to assemble and great quality. Thank you for the suggestions with the fabric.