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10/12/10Provided by Citysearch
I'll attempt to keep this review as objective as possible, but it will be difficult considering the quality of service (or maybe non-service? disservice?) that I've received from Chariots for Hire. For our wedding day, we reserved 3 vehicles for transportation and confirmed the reservation multiple times.
Vehicle 1 - 14 Passenger Van - Scheduled to pick up the bridal party from the church after the ceremony (3:30pm) and take us to the reception venue for pictures before the guests arrive. They sent a 14 passenger van, but it was missing an entire row of seats. An 11-seater 14 passenger van. We were forced to flag down family members in the street and ask them to go directly to the reception venue and not back to the hotel first as they had originally planned. Not what we paid $565 dollars for.
Vehicle 2 – 56 Passenger Bus – Scheduled to pick up guests from the hotel at 4:30pm and take them to the reception. 4:15pm… no bus. 4:30pm… no bus. 5:00pm (reception starts)… still no bus. Needless to say, my new wife and I were a little stressed out that the reception had started and half of the guests were still missing. After our friend had called Chariots for Hire multiple times, a party bus (the ones with stripper poles – defiantly not what we ordered) arrives at the hotel at 5:15pm and the remaining guests cram in and show up to the reception an hour late.
Vehicle 3 – 33 Passenger Bus – Scheduled to pick up guests from the hotel at 4:30pm and take them to the reception. This one actually showed up on time and was the correct vehicle.
Two out of three ain’t bad, right? Not when it’s one of the most important days of your life that you spend months planning, confirm your transportation reservation multiple times and drop over $2,000 so that your friends and family can enjoy the reception and not have to worry about driving. Needless to say, there were some people that were upset.
I wish the story ended here. The next day we receive an email from Chariots for Hire thanking us for our new $57 purchase. Apparently one of the busses went over the booked time slot and they charged us an overage fee. Really? They show up an hour late and then charge us a fee when they (allegedly) went over the paid time? Upon calling Chariots for Hire the next day to explain the situation (and inquire about the $57 charge), they seemed like they could care less. Not once did we receive an apology or an admission of wrongdoing. I might as well have been speaking into the box at a drive-through. After being on the phone for 40 minutes, we were assured that someone from customer service would call us on 10/11 – the day we were back from our honeymoon.
I followed up today and was told that the only person that can help me is on a medical leave of absence. I will be sure to update this response with their resolution.
Was contacted fairly quickly by the owner after posting my review (thanks, Yelp!) and was able to work out a resolution that I felt was appropriate.
LOVE the services provided by Chariots for Hire. My husband and I have used them for airport pickups, a few date nights, and even used them for a DC tour when we had guests in town (ask for David as a guide - he was incredible). The office staff is really accomodating and our drivers are super polite and on-time. We've used other transportation companies in the area and they just don't compare to Chariots!!
I hired Chariots For Hire for our wedding and I couldn't have been happier. A beautiful limousine showed up, exactly like the one on the website, and our chauffeur was awesome. Very friendly, on time, and new exactly where he was going. Great limo, great service, great prices too.
11/20/09Provided by Citysearch
After reading Kristens review I was hesitant to call Chariots. My good friend had used their service and sang their praises so I figured I'd give them a shot.
I had my wedding during peak season, on a Prom night. I wish I knew before I picked the date that limousine companies make it through the year largely due to the demand during Prom season.
I shopped around to really get a feel for the industry and to pick a company I could trust. Seriously, Chariots was miles ahead of the rest.
The representatives you speak to are very knowledgeable and helpful! They talked me through my options, suggested vehicles the could work for the bridal party and for my guests. They have certainly done weddings before because they asked all the right questions to help me think through the logistics of my big day. It was a pleasure working with them! They even offered me and my husband a discount for our bachelor/ette parties and for our one year anniversary!
The vehicles were not on time, they were early! The chauffeurs were dressed professionally, opened the door, greeted my guests with smiles, it was great! Exceeded my expectations!
I look forward to another event where I can use their service :)
I can't say enough great things about this company! I shopped around and after speaking with other limo/bus companies, no company compares. The people answering the phones are pleasant, nice and very helpful. They helped me figure out which vehicle works best for our group and helped me plan our event.That was all before the vehicle arrived and OMG it was amazing. I'd never seen anything like it and couldn't believe how awesome the party bus was. We had a great night, best party I've been to this year! I would highly recommend planning your birthday, bachelorette party or any night on the town using Chariots! It was cheap too, ended up being better than taking cabs!Love the name too, awesome! Chariots For Hire :)
DO NOT HIRE THIS COMPANY - THEY WILL RIP YOU OFF!!! They overcharged me for services that I reserved through US Coachlines Bus Charters LLC and Paradise Party Buses for a Prom event. We are still in disbute with American Express who is investigating this case. I would NOT RECOMMEND THIS company or affiliate. This will continue to be under scrutiny and investigation.
** WARNING***DO NOT USE THIS BUSINESS!!!We hired Chariots for Hire for our daughter's Senior Prom along with 17 other Seniors. The Party Bus was equipped w/flat screens, music, neon lighting and had enough seating to accomodate everyone. This is why we chose this bus. The cost, $2,600.00, whether you needed it for 5 or 9 hours. We only needed it for 5 hours. This bus broke down 10 minutes after they left to go to their dinner reservations. This was a 2007 bus.The bus lost all power and no music, lights, flat screens or a/c. The bus would only go 20mph so they had to ride on the side of I95 until they got to a rest area. Chariots for hire sent a Hummer to pick them up. They crammed in this vehicle and some sat on the floor. They arrived at the restaurant an hour late. The other group of students they were suppose to meet there had already left. After dinner, apparently they were able to fix the bus and took them to Prom. (continue to next review)
- General Info
- Chariots For Hire provides a range of drop-off and pickup services in Virginia. It offers airport shuttle services for Baltimore Washington International, Ronald Reagan Washington National and Washington Dulles. The company maintains vehicles from Hummer, Cadillac, Chrysler and Lincoln. Chariots For Hire has a fleet of party buses and limousines. Its buses feature flat-screen televisions and DVD players.
- Extra Phones
Primary Phone: 202-722-4661
- Regular Hours
- Limousine Service, Airport Transportation, Buses-Charter & Rental, Shuttle Service, Transportation Providers, Transportation Services
- Other Information
Specialties: Group Packages