I have been a customer of this Spa for almost 2 years. I introduced them to several friends and we visit them at least every 5-6 weeks for facials and several times a year we 'double-dip' with massages as well. I could not be more pleased with the service; attention to detail and the willingness of everyone there to make my/our spa experience the very best it can be! Thanks Face Works -- for everything you do.

WHAT A DAY IN HEAVEN! As soon as you walk thru the door...you feel at peace!The customer service is TOP NOTCH and everyone there was very professional and friendly! I would recommend this spa to anyone and EVERYONE. I live in the tri-cities area and the drive was WELL WORTH IT! Trust me...TREAT YOURSELF!

I just came back from a wonderful facial at Face Works Day Spa. I had read a poor review at this site but chose to go anyway because one review is not enough to rate a business. Every effort was made for my comfort. I was treated very well and I would certainly go back. -K. Eades

This spa has horrible customer service like none I've ever for a spa. My husband called to cancel a prenatal massage appointment he had scheduled for me at the guidance of my doctor and they said they would on Monday. On Tuesday, he went to speak to the manager and she refused stating they cannot on gift certificates and then said she had spoken to me to reschedule. Not only had I never called, we have never received a gift certificate from them - the appointment was made on the phone. When I called this afternoon to speak to the manager to clarify that clearly she had us confused with other customers, they would not let me speak to her and hung up on me. If you want a great spa experience, stay away from Faceworks. Nesbit and Salon Del Sol are excellent!!