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I have rented a 15 passenger van from this company twice, and had a very good experience both times. Vans were nice and clean, smooth ride, all passengers had plenty of room. They were very helpful and worked with my needs in a pleasant and professional manner. The only reason I couldn't give a 5 rating, was because the last rental I asked to pick the van up as late as possible on that Thurs., and it was available, to use for a trip to DC. The gentleman informed me the van had to be back before closing at 6pm the next day. Now that I thought was a bit much to expect. They charged me for an additional 1/2 day rental, when I brought the van back the next day, but it was after they closed. They weren't going to rent it that evening, and i've always been able to keep a rental vehicle until at least opening of the next business day. And a half days rental, I felt was overcharge.
I have used this company several times, they are always professional and courteous and if I need to extend my rental they are glad to help, I would recommend this company to anybody.
Rent there if you dare!! Sad to say this mom & pop rental shop doesn't need to be in the rental car business (maybe the used car business). Customers rent vehicles to either go on vacation or insurance replacement. Customers want a vehicle that has no maintenance issues (i.e. oil light flashing, tire pressure light on, leaky roof). We rented a Mercedes Sprinter van from Automax under an insurance replacement and each of the above problems occurred during the month long rental. Automax demanded we return the vehicle a week before our vehicle was repaired at the body shop. Automax gave us less than 24 hours notice to return and threaten to call the police if we didn't return by then. Automax demanded the return the same day the insurance company extended the rental for another week until the repairs were complete. Not a professional company by any means!
I am so impressed with this rental company! I had car trouble and was stranded in richmond, and they helped me last minute when I was completely stressed out with just myself, my baby, and my dog. They picked me up from the mechanic and gave me a great car with a full tank of gas. Then when I got into a accident and had to break the news to them, they were completely understanding and helpful. The man I worked with was so nice to me the whole way through the experience. I could not have asked for a better rental company!
- General Info
- AutoMax Rent-A-Car is located at 7620 W Broad St, Richmond, VA 23294. We have been in business since 2001. We provide full-size cars, mini-vans, suv's, pickup trucks and 15 passenger vans. Contact or visit our automotive rental lot in Richmond, Virginia, for the best deal on rental cars and auto sales in the area.
- Regular Hours
Mon - Fri: Sat:
- Motor Homes-Rent & Lease, Truck Rental
- Payment Options