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Elite Installation & Design

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Kitchen Planning & Remodeling Service, Counter Tops, Counter Tops-Wholesale & Manufacturers

83 Industrial Park Dr Ste E, Hendersonville, TN 37075

615-264-9370

CLOSED NOW: 
Today: 7:30 am - 5:30 pm

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7 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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JJacks

11/14/11

Provided by Citysearch
BIG MISTAKE. CAN'T RECOMMEND.

You can tell a great deal about the integrity of a company when they make a mistake.
We went into Elite and found a great slab of marble that worked for our bathroom remodel. Their price was not much more than another supplier I found in Nashville, so we chose Elite because we like to use locally owned businesses when we can. They were friendly and helpful in the showroom, and the person who came to the house to measure the space (we replaced the bathroom countertop) was fast and professional.
When they came to install the slab in the bathroom, they found they had cut it wrong. The only way to make it fit was to cut the slab right down the middle and glue it back together, leaving a noticeable (and in my opinion, kind of ugly) seam. When I called Elite to speak to the owner (Chris Brown), I asked what he thought I should do, since what I really wanted was what I had ordered, and he told me ""this job was just a remnant piece"" and he was not going to order more marble to do the re-do the job correctly. I told him I needed to talk to my husband and I would call him back. My husband called him a few minutes later, and Chris was more apologetic to my husband. He said the measurements had been entered into the machine incorrectly. My husband negotiated a small discount (which I think they should have offered) and they finished the installation. When the installers drilled for the faucet and handles, they put a crack in the marble behind and in front of one of the faucets, and a chip by one of the cold water handles. Ugly seam, cracks, and chips. Disappointing experience all around. We were about to hire them to replace our kitchen countertops as well, so maybe this was a blessing to see how this company handles problems. Sometimes, having integrity and doing the right thing costs a little time and money. Next time, we will try to find a company who values customer satisfaction. There are plenty of them out there.

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CHamilton64

07/22/11

Provided by Citysearch
GREAT fast service!

We were looking to put granite into our kitchen to replace the ugly laminate already in place. We went to at least five fabricator locations in the Nashville area and our last stop was Elite. We were able to find a slab that had colors that would work perfectly with the colors of our cabinets, flooring and appliances while being neutral enough to go with any d

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L Thomas

02/26/10

Provided by Citysearch
Excellent Business

Elite installed granite in my kitchen. Because there was a problem with a leak in the sink when they tried to turn off the water, they arranged for a plumber to come over immediately. Everyone at Elite was so friendly and helpful. My kitchen is on the second floor, so they had four men there to carry the huge slabs of granite up the stairs. The granite turned out beautiful! They are true artists and have the latest equipment. They were much better than the business that installed granite in my other house a few months before. I highly recommend Elite.

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J L

02/17/10

Provided by Citysearch
Best installation

We have been using Elite Installation for all of our granite and solid surface countertops for years. Their staff and equipment is top of the line. They use lazers to template jobs and their turn around period is great! They always try to do a good job and our customers are all always very pleased. We highly recommend Elite for all your granite, quartz and solid surface installs. They will always try to find you the best price and give great deals on existing inventory for vanities.

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reviewer2310

02/03/10

Provided by Citysearch
Love, Love, Love It

Good Morning,
Our granite was installed on Dec. 28 and it looks fabulous. We were in your showroom several times. We finally decided on Typhoon Bordeaux. I just wanted to tell you how happy I am with the results.-Love It, Love It, Love It.
Thanks again- We will certainly recommend you when given the opportunity!

Mrs. B

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reviewer2467

02/03/10

Provided by Citysearch
brightens our day

Dear All,
Thanks to Bobby, John and Jerry, for the excellent work on our kitchen. It brightens our day every time we walk in the room.
Highly Recommended.

Pete M

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tiffevec

08/06/08

Provided by Citysearch
Not Recommended

Highly Unprofessional: We purchased our kitchen and bathroom countertops from EID. After the initial installation we had a few issues that needed to be resolved. We always encountered resistance from EID and never once was there a customer first spirit shown. One of our other subs stepped up and resolved the first issue for us in a very gracious manner. The second issue that we needed help with was addressed by the owner of EID personally. This is how he deals with customers: defensive approach, name calling, yelling, and finally hanging up on us (2 times). The total amount of time that we had with EID on the phone, before and after installation, was no more than a total of thirty minutes. If you spend thousands of dollars with a contractor, some dialogue is to be expected. It never ceases to amaze me how people who call themselves professionals can act in this manner. His behavior completely caught us off guard and was inexcusable.

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DETAILS

Elite Installation & Design.... setting your dreams in stone

General Info

The Elite Advantage.... Elite is probably the most unique countertop fabricator in the middle Tennessee area. We have a tremendous selection of stones imported from around the world; and utilize the most sophisticated CNC technology and talented craftsmen to achieve the best quality and prices around. Quality, speed, and great customer service is the heart of our business. Our installation process is quick and easy. Our clients can expect to have their countertops in an average of 2-3 business days.

Hours
Regular Hours
Mon - Fri:
SunClosed
Categories
Kitchen Planning & Remodeling Service, Counter Tops, Counter Tops-Wholesale & Manufacturers, Granite, Marble-Natural-Wholesale & Manufacturers, Stone Natural
Services/Products

Countertop installation and design, Kitchen and Bathroom remodels, Silestone Countertops, Granite Countertops, Corian countertops, Caesarstone Countertops, Cambria natural stone surface, Specializing In Granite, Silestone & Corian, Quartz, Hi-Macs solid surface countertops, Hanstone quartz, custom Stone Fabricator & Installer, Custom Residential or Commercial Countertop Design, Affinity stone surfaces, Marble countertops, EID countertops

Payment Options
Brands
Affinity stone surfaces, Caesarstone Countertops, Cambria natural stone surface, Corian countertops, Custom Residential or Commercial Countertop Design, EID countertops, Granite Countertops, Hanstone quartz, Hi-Macs solid surface countertops, Marble countertops, Quartz, Silestone & Corian, Silestone Countertops, Specializing In Granite, custom Stone Fabricator & Installer
Location

serving Hendersonville, Nashville, Brentwood, and Franklin Tennessee communities.  Elite has become the leader in fabrication and installation of natural and engineered stone countertops in middle Tennessee. With over 60 years of combined staff experience in the industry, and our investment in cutting edge technology, Elite has made a science of fabricating stone countertops.

Amenities

Quality....We have invested in the most advanced fabricated equipment available. Our shop is the only in the area to utilize waterjet/saw CNC cutting. We also run all or our edges and sink cutouts through a CNC router. Why are these machines so important?Without them, all of the fabrication would need to be done by hand which would increase labor costs considerably. The cost of hand fabrication is much higher and requires more time to complete. Most fabricators that fabricate by hand perform this work without the useof water which results in low quality finishes. The edges of the stone will look dull and uneven. With our CNC process, these problems are eliminated. All of our CNC machines use water and are controlled by the computer performing every movement with precision. It assures smooth, shiny edges free of bumps.

AKA

Elite Countertop Installation & Design

Elite Installation & Design Inc

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