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REVIEW SUMMARY

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3.5
5 Reviews
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anonymous

02/13/11

I have owned Mercedes for over 27 years and moved to Andover from NY. My first visit was the best I ever had by far they treated me as if I purchased the car from them. I told the service advisor Nick that I was thinking about a car for my daughter, he then took me out to the sales dept and I was introduced to a Brockton. What a honest and kind young man he shows me some cars I picked a pre-owned C class and then met Loren and Jim the General Manager I was so pleased with how I was treated that I felt I had to let people know about my Great! experiance. Thank you guys

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franklehmann

11/09/06

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Notably good service experience

Excellent service dept.

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Kenneth S.

08/03/10

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My best advice regarding this dealer is to get a quote before they do any work and ask them to leave the defective parts in the trunk. My rear window would not move so I called and made an appointment. When I got there, the service guy said that it would cost $250-$300. While this seemed excessive to get a window fixed on a car with 75,000 miles, I Iet them proceed rather than taking a chance on rain later in the day. Very unhappy to get a bill for $384 and even more unhappy to find out that I was charged $228 for labor on a job that took less than a an hour. When I questioned the service guy, I was told that I was charged a "book" rate. Basically told me that I would be charged for 2 hours as long as the time was anything less than 120 minutes. Not sure who wrote their "book" but obviously someone who wanted to gouge their customers as much as possible. Does this dealership know anything about value or how they are perceived? And I bought the car there. I won't be back!!!!!

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anonymous

01/17/14

WELL I HAVE TO SAY THE EXPERIECE I HAD WITH THIS DEALER WAS ABOVE THE 5 STAR.THEY MAKE YOU FEEL LIKE PART OF THE FAMILY AND THE PROCESS WAS EASY AND PAINLESS.THE BEST PART WAS THE AFTER HOURS DELIVERY TO MY HOME. BEN COPPOLA WENT ABOVE AND BEYOND THE CALL OF DUTY TO MAKE OUR EXPERIENCE 10 STARS THANK YOU AGAIN. I WOULD HIGHLY RECOMMEND THIS DEALER AS THE DEALER OF CHOICE IF YOU ARE IN THE MARKET FOR A MERCEDES!!!!!!!!!!!!!!!!

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anonymous

07/10/10

I had the most disappointing experience with Smith Motors. The General Manager cannot be bothrered to return calls. The person at the service desk has no idea what service means. When I asked for additional help, he told me to go find someone on the floor. What is that about? Oh yea, and be aware the service techs - one of them tried to sell me something i didn't need. this was a very poor MB experience.

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DETAILS

Voted "Best Of The Best" By Mercedes Benz; Sales,Service,Leasing,Parts; Certified Preowned Vehicles

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General Info
For new and used Mercedes-Benz sales, Mercedes-Benz service and genuine Mercedes-Benz parts and accessories in Massachusetts and New Hampshire, choose Smith Motors of Haverhill and experience our commitment to excellence. For more than 75 years, our Massachusetts Mercedes-Benz dealer has welcomed customers from the Merrimack Valley to the rare pleasure of Mercedes-Benz ownership. Our inventory of new Mercedes-Benz for sale in Massachusetts includes C-Class, E-Class, S-Class, SLK-Class, GL-Class, GLK-Class and M-Class models with a full range of options. If you are searching for an elite model, such as the Mercedes-Benz AMG, we will be happy to help you order one. Every customer for a new, used or pre-owned Mercedes-Benz receives the same personalized service and focused care that reflect the high standards of the Mercedes-Benz brand. Our Mercedes-Benz financing team will help you find a Mercedes-Benz lease or loan that fits your budget, and we take pride in offering financing that is competitive with any Mercedes-Benz dealer in New Hampshire or Massachusetts. Our commitment to excellence continues at our Massachusetts Mercedes-Benz service center. When you buy a new or used Mercedes-Benz from us, you will receive a no-charge loaner vehicle whenever you need service. We also offer Mercedes-Benz parts, accessories and gifts that you can order online and pick up at our Mercedes-Benz dealer. Smith Motors of Massachusetts offers a sales and service experience as refined as the vehicles at our Massachusetts Mercedes-Benz dealership. Join Smith Motors in our commitment to excellence and join the New England Mercedes-Benz community. Our Mercedes-Benz sales and service center is near Interstate 495 at 420 River Street (Route 110) in Haverhill, MA.
Extra Phones

Fax: 978-372-2627

TollFree: 866-781-2369

Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
SunClosed
Categories
New Car Dealers, Auto Repair & Service, Automobile Leasing, Car Rental, Financial Services, Used Car Dealers
Services/Products
Vans|Chevrolet Sonic Sedan|High Performance Vehicles|SUVs|Convertibles|Trucks|High Performance Vehicles|Coupes|Convertibles|Sedans|Accessories|New Parts
Payment Options
Brands
Mercedes-benz
Other Information

Parking: Lot

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