In response, let me start by saying that I have been in business here for over 31 years. Our success is based on our quality people, our quality products, and our quality service. The church referred to in the complaint, I was a member of for almost 30 years. I help the auto ministry there with auto repairs, tires, and parts at discount prices as there needs arrive. This 04 Honday van was in July 19, 2011. The auto ministry requested we put two tires on the front of the van. Mileage at the time was 124,354. The vehicle returned to the shop 3-9-12 with front tires worn in the shoulder area and we replaced the RF at a reduced price. The tires had 13,605 miles on them, had never been rotated, and the vehicle's alignment was obviously causing shoulder wear on one side of the tire. They continued driving the vehicle till late June and the other tire wore down to the steel belts. It is not unusual to see front tires on a front wheel drive vehicle experience rapid and uneven wear when no tire service maintance (rotation, alignment,air pressure check) is performed.