I brought in a Suede jacket for cleaning. It was new but I held a 8 week old baby and it drooled "just Drool, no food or milk involved"

They quoted my husband $30.00-$35.00.for cleaning. WhenI picked up the Jacket I was in a hurry and didn't look at the jacket there. Big mistake. I got home and went to hang it in my closet, the body of the jacket wasn't the same cocco brown I took in. They had "bleached" it out

The stiching was much darker now than some parts of the jacket. It wasn't before. I showed the employee how the left side was lighter than the right by aprox. 3 shades, At least 8 shades lighter than the sleeves and collar. I told the employee I didn't want to send it back to the leather cleaner, they ruined it. I just wanted the $44.00 they charged me to have it cleaned back and I would take it somewhere else and have it redyed. Bottom line. The employee didn't speak english well. Her conversations to Whoever about my jacket were all in her native tongue so I don't know what she was saying. No refund. I wasn't allowed to speak to her superviser. She wouldn't tell me who they supposedly sent the jacket to.

I took it to another cleaner they felt Highland Cleaners WASHED the jacket. Customer service is sadly missing there. I've never been treated so rudely as when I was asked to leave. Oh yeah, they didn't even attempt the drool spot it hadn't been touched.