General Info

Tomorrow's Artificial Intelligence will entail more humanistic conversations and communications. It will integrate into Google Home and Mini, Alexa, Cortana and most voice recognition devices. Modern Chatbots allow brands to send out auto replies to customer service in the blink of an eye! If not rolled out correctly, the user experience could be much worse even with chatbots. It depends on what your audience is looking for. Chatbots are not a solution for poor customer service. And as you continue to target specific audience demographics, you need to build the confidence of your audience as they engage.Efficient Chatbots can help drive or shape the user journey towards an intended outcome - but with great power comes great Chatbot responsibility. You profoundly need to think through and identify what communications and outcomes your specific audience is looking for.