I hadn't filed taxes in 6yrs! I was scared to death to start the process! I went to Augustine Tax and Accounting and Bob did my taxes for all those years- most of them were out of state. I didn't get cash back but I did earn refunds that he applied to my past years amt owed. He contacted IRS and set up a resonable payment plan for me. I paid it all off last year and got a refund for 2008. He even sat down with me and discussed my filing status and deductions claimed so my future tax refunds will be better. It was a service personalized for my needs. He was kind and did not judge me at all- he just fixed it. I recommend this company highly! They also give a discount for referrals!!