On a service visit for a FJ Cruiser they did not perform the requested maintenance on the drive shaft although they charged me for it. They lied about what they had done or could do. After catching them in their lies they still did not lube all fittings or check the torque on drive shaft bolts.

After six years of satisfactory service, we were denied a refund of over $1,400 due us on the "Tender Loving Care Extended Service Contract" due to an apparent mistake of the service manger.The general manager tries to blame my husband even though he was not offered the option of filing or not filing a claim. and the contract was not in his name. The general manager terms their behavior toward us "professional and ethical." If this is their standard of professional and ethica, I can no longer recommend Rice Toyota.