TERRIBLE! About 8 months ago Brien Batley bought out Fred Miller, who gave personal service to his clients for many generations. At Batley, you are just a number. I have two firms, and his staff hates Brien, as he is very uncordial, puts himself on a pedestal when you ask a question, and then bills you for what could be a 10 second answer. In 4 months since Jan. 2015, our bookwork for both of my firms was never done. Things were done late, wrong, or at the deadline 3 times. Then, without knowing, we get a random box back from Batley with all of our bookwork, so we were confused as to why---not knowing if this was finally done. We then get a separate letter stating that they are dropping us, when we know he is too cowardly to get things done when asked. He talks down to people and gives no personal attention, and stated to me once (and I have an IQ of 146!) that "I would not understand his answer and people go to school for years to learn the answer." DO NOT USE BATLEY CPA!!