Just purchased a new out the box pieces and two of them did not work at all. Can someone tell me how this is possible, how can a company with so many horrible personal reviews still be in business? I have never in my life been so confused, demeaned and out right lied to as I was and continue to be at this appliance outlet. We were told three times as items were on the truck but never were, then we were told the truck didn't come and we sat in the parking lot next door watching them unload the truck early in the day. Hey I get it mistakes happen, but between all the other commitments that failed to manifest then to finally get our items home and have them not work, it is very disheartening. We purposely ignored others warnings about the type of operation this place was/is but we like to support our local businesses and we so tried. This was a mistake, we never should of gone into that store. Even the manager guy told us that sometimes "unknowingly they sell broken equipment and that the owner of the company knows but really doesn't care. He said the policy is to continue to change out our Samsung units until we get a working pair or eventually they would just give us a new one. This is a huge red flag, please do whatever you can to avoid being cheated like we were. If you decide you must go there please reconsider, it is places like this that really rob a person of the joy and excitement of a major purchase or home improvement. Thanks JHoward

I recently bought a dishwasher from your store. My salesperson was Mr. Johnson. I tried four different locations and Mr. Johnson was the only person that seemed to really care about what we wanted. The others wanted to sell us what they had and he tried to sell us what we wanted. He is the reason we came back. Thank you for being such a sales person, you never see that much these days. I also felt that he went above and beyond to give us a better deal than the other places. He even called his supervisor to make sure that we got the same deal that another store was offering. I would have no problem with asking for him by name if the need ever arises for other appliance.

I need a new fridge and stove. Went to lowes and could not even get a employee to help me or even make eye contact with me. Went over to the appliance store just down the street. "Appliance Factory Outlet". Within two seconds I not only had a sales person helping me but also had the store manager helping me find a new fridge and Stove. I bought an out of box stove and a in box fridge. I saved 630.00 dollars. I am very very very happy with the customer service and will shop at the store AGAIN!

STOP...BEWARE. I purchased a dishwasher (out of the box) and install kit on May 6, 2011. I saw the SALES MANAGER drop the unit off the dolly inside the store. He didn't have another dishwasher, he assured me it was fine. He gave me a 5 yr warranty ($49 value) to cover his dropping it. I took it to Montrose to one of my rentals. My maintenance/installer would not even take it out of my SUV. He said it was damaged, scraped up, a wire was pulled out not connected to anything, the power cord wires we frayed and dirty, the fill coupler (not a part of a new unit) was old and tarnished, and the front skirt was missing. The installer said he would not install it charging an hour of work on something that was defective. I took it back to Appliance Outlet the same day. The SALES MANAGER argued with me, said "You didn't even install it" & "NO RETURN POLICY", then charged me a 25% restocking fee on the unit he dropped and full price back on the install kit. I am mad and will dispute with the CC.