The manager, (owners daughter-Sharon) was talking loudly on her cell phone to her boyfriend and eating a salad while doing a customers nails.



Stylists were stopping in the middle of services to have a smoke break or answer a phone call. (This seemed slightly understandable since each stylist is self employed and the salon does not see the need to spend any money on a receptionist or even front desk girl).



Overall the place was chaos. The stylists and nail techs seemed uninterested and bothered by the very presence of a customer.



I went back on time for a gift certificate for a massage. I was assigned to Michelle. Although her massage was proper and her attire was clean and neat her demeanor was nothing more than the rest of the employees. She seemed rushed and bothered by my massage. When I walked in she showed me to my room and walked away, there was no introduction, no questions about my health, where i wanted her to focus, or any preferences I might have.



I will not go back.