I have been going to this hardware for several years for small items. They have a diverse offering of product which is good. However, their service is uneven ranging from helpful to near surly. Helps if you are local to get better service and that's not something I would encourage management to do. Be useful to ALL walkin business. Based on my recent experience of surly checkout service and disappearing help I will not be giving this store any more of my business. I need a store that is willing to work to help the customer. Even non-locals.