We have been taking our dog for several years and have never had a bad experience. She loves to go in and see the staff. She actaully jumps up at the front desk looking for treats and attention. The doctors and nurising staff really care too. We get phone calls after our visit to be sure all is going well. I wish my kids pediatrician did that. The hospital is new and clean. Prices may seem high, but compared to our old hospital, we never feel like we are being nickeled and dimed.