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POFU

09/17/09

Provided by Citysearch
POF WILL NOT HELP YOU EVER

On around dec2008 i had placed a order with Patriot Ordnance Factory for two items at $1375.00 each . first item is a (P-415 12x 16"") gas piston upper second item is a (P-415 12x 18"") gas piston upper the order was placed with the items on a 18 week min back order, the 18"" arrived in feb 09 the 16"" arrived in aug 09 when the 16"" arrived it was not in the configuration i had ordered in dec 2008 i placed a call to Patriot Ordnance Factory and spoke to chris the owners brother so i was told by him . i explained that the item that arrived is not what i had ordered chris told me that is what you get thats all we have now. i was told by chris in previous phone calls that not to worry we are going to honor our orders that were placed before we changed our product. i told chris that the web site shows the items in the configuration i want and that i would take this to small claims court if need be he laughed at me , chris took this as a threat he told me . that was not a threat its is a right that i have as a consumer , to assure that i get what i paid for is that not part of what small claims court is for ? after a calm exchange of conversation chris said to me , return the item to us and we will put the item to your configuration . i sent the item back few weeks later the correct item arrived . only one problem i now then have both items i ordered except they are both 16"" - turns out in feb 09 the 16"" arrived but was invoiced as the 18"" so in aug 09 the 16"" arrived and was invoiced as a 16"". the invoices show the items are correct one 18"" and one 16"". the real items are both 16"" . i gave chris another call at Patriot Ordnance Factory , i explained the situation it took awhile for him to understand chris said it was my problem that i did not report the wrong invoiced item in feb 09 . i then explained i did not notice anything wrong since i did not have the two to compare side by side to tell any differance like i found in sept 09. i want to return the 16"" sent out in aug 09 for a 18"" i told chris . he said we do not have any keep the one you have and call every friday till we have one then send it in . this sounded odd so i asked can i send the 16"" back and wait how ever long it takes to get the 18"" chris said no you can order another one but you will need to wait the 18 plus weeks to get it and it will not come in the configuration you want. i then talked about going to small claims court again . chris then again took this as a threat and responed with we have lawyers to handle that . i said that is fine i just want what i paid for one 16"" & one 18"" item make it right . he then gave in and said send it back in i cant tell you when you get your item it would be awhile . does is have to be this way chris told me and he also said i am up to something pulling tricks i am not looking for any refund i want the one 16"" and one 18"" item they have my money and i have two 16"" items

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Category
Contract Manufacturing
Neighborhood
Cactus
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Data provided by one or more of the following: DexYP, Data Axle, Yext.