What a waste of my time. I scheduled an appointment for 10:30am to have my A/C re-charged. When I dropped off my car they told me it may not get done until tomorrow. They said "They were swamped". They said they don't work off of appointments.

There are much more honest & trustworthy automotive shops out there, skip this one.

The positive reviews found on Yelp and Google must be by employees and friends. Stamps NAPA car center charged me $98 to diagnose my car after I was told there would be no fee to see what's wrong. I then called around to 3 different shops and every single shop cost less than half what Stamps was asking for the same repair. The next highest was the Nissan Dealership and it was $450 compared to Stamps $900. When I confronted Rusty at the shop he only lowered the price to $599. I had to pay $98 to get my car back with no work done to it at all. The only compensation I was offered was an apology because he looked up the wrong "labor" cost on the initial estimate. Steer clear from this place. How can they justify charging twice as much and then bait and hook you for a hundred dollar diagnostic fee when you want your car back? They are privately owned so NAPA, so getting help from the corporate office is difficult at best.

.....................................................................................



Update - I was contacted by the owner of Stamps. He was extremely professional and was determined to fix the situation. He gave me a full refund of the diagnostic fee and apologized for my experience.

Hands down the best auto repair experience I've ever had. The owner's are very knowledgeable, honest, hardworking and stand true to their word. My original estimate, which came at the worst time for me financially, started at approximately $1100.00. John spent 3 days diagnosing the multitude of codes that came up on the computer, even coming in on his day off (Sunday) to work on my car. Yet, in the end was able to send me out the door for less than $500.00. The reason? His hard work ethic and the dedication he has to his customer. Most auto repair shops see a woman come in the door, raise the price sky high and send her out the door without a second thought. Not Stamps Auto. John and his crew just earned a lifetime customer in me. I'll never take my car anywhere else, not even for routine maintenance.



I found Stamps Auto (Coolige location) through the internet, as it was the only auto repair center within a 3 city radius that had any GOOD reviews posted. The first time I spoke with John, I trusted him and knew that he would not do me wrong. First impressions are huge and he'll give you a good one. I will recommend this place to EVERYBODY I know.