I love Coyote Plumbing!!! We just moved to AZ and didn't know anyone. Had Coyote come over a couple times to do work and they were quick a professional. From scheduling to finishing the job. I will use them again and again

2 reviews

1.0 star rating 12/15/15

Horrible!!!! Just horrible!!!! The tech, Cory, came out and said the problem with my water heater was probably an electrical issue, not a plumbing issue. As a result my home warranty company called an electrician. The electrician took one looked at my water heater and said the tank was the problem, not an electrical issue. I called Coyote Plumbing back and they told me that my hot water tank is solar and they don't fix solar hot water tanks. I tried to explain to their secretary, Debbie, (who finally returned my call after 2.5 hours and 3 messages from me) that I have 2 hot water tanks (1 solar, 1 electric) and the problem is with the ELECTRIC tank, hence the electrician being called. Debbie insisted that both of my units are solar and there is nothing Coyote Plumbing could do because they don't handle solar water heaters. Mind you when I initially called I total Debbie at least 4 times I had both an electric and a solar hot water tank and I did not know which tank was the issue. Debbie told me that that WOULD NOT be a problem. She did say that if the solar unit was the issue they would probably need to send a different tech out. At this point, I am on hold with my home warranty company waiting for a SOLAR water heater plumber to be willing to take my claim (none are willing at this point). Coyote Plumbing is STILL telling my home warranty company that both systems are solar so my home warranty company will not allow another plumber that deals with electrical hot water tanks to come out. Tomorrow morning it will be 3 days with NO HOT WATER. I also lost a day of work and I had to pay a service fee for a the tech to come out. I would give them no stars if it was on option.