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      Lonnie B.

      07/01/16

      Provided by YP.com
      review count1photo count0

      Half-truths and lack of professionalism.



      I had them install a new central heat pump unit (indoor and outdoor units) six years ago. I purchased a 10 year warranty based on their claim that any needed repairs in that time would be fully covered at no expense. I have performed all required maintenance myself.



      Quit working 3 days ago. Tech made repair and charged $96 for service call. When I questioned the charge he threatened to void warranty because I hadn't had them perform maintenance.



      I called the office to inquire about the service charge policy. The woman who answered the phone confirmed then repeated the threat to void the warranty because I hadn't had them do maintenance (she later denied). When I told her I had performed all cleanings she asked pointedly (and condescendingly), "You've used a hose to clean the coils?" I said yes & asked if she was saying customers were too stupid to clean coils. She laughed & said, "You'd be surprised."

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      DETAILS

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      General Info
      Providing the very best residential heating and air conditioning service has been our primary goal. Over the years, our continuous efforts have earned our firm the recognition of top ratings for both price & quality. We continue to Stand firmly behind our Service and Sale of new equipment! Provide customers with "scheduled" service times for either repairs or maintenance! Maintain comprehensively stocked vans resulting in far less inconvenience to our customers! Present Competent Field and Office Personnel. Financing Now Available! Free estimates are available for homeowners wishing to replace and upgrade their aged heating and cooling equipment. Planned maintenance agreements are available in certain areas, inquire at our office. If you are located in Upper and Mid' Montgomery County and Lower Frederick County, give us a call today!
      Hours
      Regular Hours
      Mon - Fri:
      Sat - SunClosed
      Social Links
      Categories
      Air Conditioning Equipment & Systems, Air Duct Cleaning, Cleaning Contractors, Construction Engineers, Furnaces-Heating, Heat Pumps, Heating Equipment & Systems, Heating, Ventilating & Air Conditioning Engineers, Humidifiers, Professional Engineers
      Services/Products
        Package SystemsAir Conditioning ServiceGas FurnacesConstructionIndoor Air QualityDehumidificationHeat PumpsCentral Air ConditioningGas HeatingFurnace RepairsElectric HeatHumidifiersDuct WorkHeatingInsulationHeating & Air ConditioningCentral Heating SystemsCoolers & Refrigeration
        High Velocity Air ConditioningDuctless SystemsDehumidifiersAir Purifying SystemsEvolution SystemsFiltersHumidifiersGas FurnacesAir Conditioner PartsClimate ControlsCustom Heating & Air ConditioningAir FiltersAC CompressorsBlowersAir ConditioningHeat PumpsDehumidifiers
      Payment Options
      Brands
      Air Conditioning
      Other Link

      http://www.donhoffacker.com

      Other Information

      Specialties: Heaters;Commercial Equipment;Air Conditioning Systems;Heating & Cooling

      Data provided by one or more of the following: Thryv, Data Axle, Yext.