Buyer beware! I rented a small unit in April, 5 months later in September I received notice of a 30% rent increase. I stopped by the office to express my displeasure. I was promised by an agent in the local office they would ask for a smaller increase. Two days later I was informed by a different agent that the 30% increase remained. When I again expressed dismay at the extreme increase, I was told in no uncertain terms that the rate was competitive, that the market increased that much in those few months. I was also told that it was normal to receive a substantial increase after 5 months. When I asked how long this rate would be in effect, I was told to expect another increase at 9 months. So, unless you wish to move your stuff again after a few short months, plan on exorbitant increases in rent at Extra Space.