Excellent customer service. Very honest people

I bought my '94 Lexus LS400 for a steal two and a half years ago with 155,000 miles on it. It had allegedly been "well maintained" by another well known local independent Lexus shop. A pre-purchase inspection by AAA revealed need for some major repairs, hence the low sale price. After one or two trips to a local dealership, I could see that I was being taken. Thank God, I found out through lexusownersclub.com about Jason Phan and JPImportz. Jason has literally saved this car from a premature trip to the junkyard, and has saved me a ton of money. This car now has over 210,000 miles on it and we drive it everywhere--literally, across the country, frequently. Jason truly knows his craft and his heart is in his work. He works harder than just about anyone I know and he will not stop until he himself is absolutely satisfied. If I were to buy a brand-new Lexus, I would skip the dealership and head straight to JP Importz for my service needs. He simply does a better job.

Danny from Boston, MA. They knew I was unable to do business with them because my car needed to be seen on site, but choose to continue helping me in my search for answers.

While waiting for someone to pick me up after dropping my car off, i was shocked to see a very clean restroom, comfortable couch, Large screen TV. .As much as his knowledge and honesty keeps me comming back, having a waiting room that is better then the dealership is another plus!!!!!!! Top Notch Operation Jason! He seems to know how to get things done better then the dealership!!

After reading some of the reviews good views about JP Importz. I decided to give them a try. My 95 Ls400 has a power steering leaks. Lexus stealership wants almost $1500 for the repair. Jason was very helpful, He took me out to the shop and showed me the power steering leaks. The total cost was about half of what Lexus quoted me. BTW, The shop was extremely clean!!! They also provided me with a loaner vehicle at no charge. Thank you for the excellent service.

Jason is a very friendly helpful guy. He offered to help me with my car before I was even a literal customer! this guy is not "all about the $" he does it because I believe his heart is in it. They have a passion for helping customers and they don't run the bill up like the Lexus dealer. I feel so much more relaxed when I bring my Lexus to JPI! They are fair and friendly! A "definite" must try! Before you visit the dealer visit JPI!!!

Great customer service from the way they picked up the car from my house in their trailer and how they also were willing to drop of a courtesy rental car at my house so i was'nt stranded. Pricing was very reasonable as well for the service they give. DEFINTELY a A+++!

I couldnt believe the dealership my mother bought the car from wanted so much for work we assumed would be covered under warranty!! Do they always suggest to repair more than the problem? My mother almost made a $1,000.00 error in judgement. Jason just made a loyal customer out of us! Too bad he is in Garland. The drive from Grand Prairie is alot for me. She is in Plano.... easy for her!

Nice to women

Jason is the guy i'm looking for. He doing the best job on my car. They are honest, friendly and save me alot of money. I will let all my friends know....Jason, you do a great job.