I madeemergency reservation due 2 a critically ill familymember atShands.I live 3 hoursaway soI needed a reservation formyspecial needs son whois on oxygen support. 2 AM I sawIwas lowononeofhis meds andIcouldnolongergo. I called at 2:36 AM to cancelGirlwas not authorized to givemea refund so to call in the morning and speak toamanager.at 9:05 AMShe told me that I wastonotgetmy refund due to turning away guests from a roomtoldthatnormallyI would've been given a refundbutthey can't doitthistimeforthefacttheyturnedaway customers.In 5 hourstime the 4 rooms

theyhadavailable werefilled.Shewasveryrudewith meEven though I nolongerneededtheroom due tothe factthat my critically ill family members status had changed and my special needs son not having enough medication.I am sickened that I lost $120 for 5 hours and no help.I wouldntbe so bitter if I was offered anykindofhelp. You guys give a discount to people staying at your hotel due to medical emergencies but youwillnothelp them intimesofneed