We had birds take up residence in our exhaust vent over our range. This company had been recommended by several neighbors so we thought it was a no brainer. They "cleaned" which is blowing out the debris and performed their so-called sanitizing method and 10 minutes after they left I could still hear the birds in the duct work. I immediately called and they scheduled a tech to come back out the next day. He arrived and put the camera down the vent and advised that there was 1 live bird and 2 dead ones.
How they can say they "performed" their service is beyond me. You cannot sanitize and clean something when there is still wildlife stuck in the vent/ducts. I had to have another person come to my home and remove the live bird and dead birds. Our entire vent hood is now trashed as it's full of bird droppings and the ducts are covered in bird droppings as well.
Their so-called fine print is at the very bottom of the scheduling email in the lightest gray font possible and their "satisfaction guarantee" refund of $50 is a joke.

Service was outstanding. Would highly recommend. Very reasonable prices and money well spent. We can't thank Will D. enough for how knowledgeable, thorough, professional, and friendly he was. He did a great job cleaning a dryer vent that hadn't been cleaned in 10+ years and sanitizing the air ducts. We plan to schedule again for additional services in addition to getting on the annual dryer vent cleaning schedule. Thanks Will!!!