Horriable every time I call this company they A never answer the phone or B never show up worst cab service ever!

Bad service, drivers complaining they don't make enough money, but you guys don't have any drivers working between 2 am -5am.

I wish I could tell you about the service!



I called earlier in the day (around 4:00 PM) and spoke with a woman who quoted me a price of $14 from Point A to Point B within Frederick. She went on to say that all taxi services in Frederick have the same price. I called another number; which, advertised as another business name, turns out to be the same company (Frederick City Cab & City Cab). She got mad that I was calling around for a better price. I let it go and went on my way.



I decided I would need to use their service so called back at 5:15 PM and made a reservation for pick-up at 11:30 PM. I called the other number and got a guy this time – obviously shift change. I made the reservation; however, I got a different story on the fare. “Everything has to run on the meter”, I was told.



I explained that the lady just earlier told me that all Frederick cabs have a flat rate in Frederick. He said, “She was wrong and that was only an estimate which could run from $14 to $20”. AND – not all cab services have the same rate. Whether FLAT or meter – I think it is law they have same rate, just thinking.



REALLY! I called the other number as before and he asked me, “Why I was calling other numbers”? “I am shopping around; don’t you do that for the best price”? His response was, “I am removing you from the pick-up as it seems you are still calling around” then hung up on me. Now, I really don’t know if this guy was going to pocket the difference or not. After all, why the vastly conflicting stories of service?



I called back stating” I want to be picked up and if I found someone I’d call him to cancel”. Why did you hang up? He had no answer with exception to his own logic why I would not be there when the car arrived. OK?!? I am so glad he knows what I am thinking. Because of how I was being treated, I asked for a way to contact the owner for which he replied, “I am in charge here now – I’m the Dispatcher” or should that be Dictator?!? Hopefully not for long I was thinking.



I asked him several more times to contact the owner for which he flatly refused. I am writing this as a warning and advise to consumers who would prefer not to be bullied and talked down to when you are soliciting services from a business.

This will be my first step. Next, I will contact the city and find the owners contact information. If he is as incompliant or sympathetic to his potential customers, I will register a complaint with the BBB.

In summary, this could have gone so much better and the experience prompted more business from me but I don’t think so.



Un Happy Non-Customer