We've been waiting for over 6 months for CHS to replace a tree in our front yard. After several reminders, it is now mid-October and cold weather is quickly upon us. This is what I'd consider "low hanging fruit" - simply replacing a tree to keep a customer happy. If this is their definition of responsiveness, then I would not recommend them to anyone. Hopefully, we will still get our tree replaced, although it might be difficult to tell how healthy the tree is since all of the leaves will probably already have fallen off. Sigh.