Play by their own rules. Will not replace merchandise that was broke in the box before I bought it. Policy is no returns regardless if product was faulty in box from manufacturer. They claim that it's my problem. It cost over $40 plus for a machine that was never assembled correctly and is useless which I showed the worker and had him try and he agreed.. A lot of agrivation then told me to contact the manufacturer in China and ship it back to them. Warning , Don't leave the store without checking if what you buy is working or broken. They tell you it's not their problem.