When the American van lines arrived I was shocked because i had contracted with Golden Gloves to move - both have the same address - on each end of the move the head mover came into the apt for 30 minutes after changing the time of move to last minute on both ends he told me if i didn't sign a paper releasing them from all responsibilities they would not move my furniture - I had requested crating but he said he knew nothing about it he only had blankets - they had to uase all my linen to pack with- a Nikon camera went missing- over $16,000.000 in damages were sustained insurance only paid out $11,050.00 - head mover was given over $400.00 in tips to take extra special care of my antiques and the most valuable pieces got the worst of it. If you use a mover get references -only use a lawyer before filing a claim and never sign a release of responsibility for damages no matter what.