I have bought a lot of catapillar equipment from the Puckett's over the years, but stopped about 10 years ago. After several instances of bloated service bills, where repairable components were removed and brand new ones installed, I decided to never purchase from them again. What contributed greatly to this decision was their treatment of labor. Service Representatives, which I have worked with for over 35 years are treated with complete disrespect and paid poorly. Most of the older employees have not had raises in ten years, no contributions to 401k and only chosen ones have received cost of living raises. After checking their financials for the past ten years, I discovered that their profits have increased tremendously since 9/11 and this is primarily due to the abuse of their senior employees.