I was quoted one price for a specific job. I agreed to take the car there and left it for the day. Later I was called and told two motor mounts needed to be replaced. I asked for a cost and was told about $600.00, I had them replace one (the cheaper one) and called a second dealer to get pricing for the same work. Their quote was a little more than 1/2 of Flagstaff Honda's. When the service was finished and I went to pay, the final price (for the original work) was a lot more than their original quote. Nothing had changed so I asked about why the difference? The service writer immediately knocked off a $100 the bill. That surprised me in that he could discount the price so easily. I wondered how he could do this so fast. I'm not so sure I'll be taking my Pilot back for service. I do know that going forward, I'll be asking for quotes in writing.

The best dealership in town. Great sales and service staff. I use this dealership for all my purchasing and servicing of all my cars.

The best dealership in town. Great sales and service staff. I use this dealership for all my purchasing and servicing of all my cars.