They tell you you are approved, before you really are. Then you find out when you go to sign the lease, that they arent ready yet and need info from current landlord...which is fine, but they shouldnt say you are approved until you REALLY are. Plus, I sent info via fax and they knew I was sending it....and that I was waiting to hear...yet it took 3-4 more days till you hear that they didnt get it, when they could have called that day and said that. Seems unorganized perhaps.