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My husband and I have been buying our computers from Syr. Computer Store for many years. I just purchased a Microsoft Surface Pro 3 from them and their prices were in range with other places. But the service for helping me set it up and work out bugs was extraordinary. The staff is friendly and most importantly, competent!! I will continue to give them my business as long as they're available and they have what I'm looking for! Abby Lazar
A+ Service !!!!! It's sad that I have come to expect bad service from most businesses I deal with. But, when I do deal with those rare places that have friendly, helpful and knowledgeable employees I must tell everyone. What a wonderful experience I had at Syracuse Computer Store. I highly recommend them to anyone to needs to buy a computer or have a computer serviced. I not only had my computer serviced there, I decided to buy one from them. What a good decision that was!! Thanks to Tom and his staff for making my days a little easier
05/18/11Provided by Citysearch
They totally took advange of my older father. Sold him producct he didn't need and will never use. Thier excuse was he said his computer was slow. He paid $400 dollars for repairs on a 5 year old computer that cost 599 to begin with. He does nothing but read articules on the internet. No documents nothing to save. They had no interest in him and his needs just push up those $$$. Please stay away
05/16/11Provided by Citysearch
is was my first experience with syracuse computer store, and it will be my last. took my computer in to the store, with suspected virus, after making a call that i'd be coming by. a service ticket was written up and the pricing information should have been my first indication this might not be a great experience...
service rates are $65/hour. that's steep but not entirely unexpected. however, i was encouraged to spend an additional $20/hour (now $85/hour in case you're keeping track) for ""expedited service."" what's expedited service, i asked? well, if you don't do expedited we probably won't get to looking at it for about 3 days - if you pay for expedited we will look at it immediately and, based on what you've described, have it done for you in a day. great - i need my computer - let's pago up and get expedited.
after 2 full days i'd heard nothing from them so i called. oh, uh, yes, your computer is done - uh, almost. can you come by and pick up this afternoon? great, i'll do that. get there and the computer is still hooked up ""doing a diagnostic and downloading software"" (?), can you come back in a few hours? ok, by now the service issue is really irritating. no, i can't come back - you told me it would be done - i paid ""expedited"" for it to be done YESTERDAY. so after $170 + tax i get my computer back and, guess what? the virus is gone but they've installed a filter on video viewing that requires me to take it back - again. we're up to 4 days without a computer now and it's still not fixed. when i brought it back in a second time the two owners (husband and wife team) were incredibly rude and dismissive and interruptive. i just wanted to talk to the tech who worked on my computer - who was quite friendly and kind - and get this fixed. ""he works for me - you should talk to me"" said the owner. uhh, no, i'd like to talk to him since he knows what's been going on.
computer is back in my possession nearly a week later all-told, to the tune of over $230. i will not go back. bad customer service and sketchy repair work that doesn't inspire confidence.
03/29/11Provided by Citysearch
I was very satisfied with the service on my Macbook Pro. The cost quoted was the cost of the repair. When I took my computer to my local Apple Store they quoted me a price more than double than the price I paid for this repair without even opening the computer to check the problem internally. The work was done the next day. The staff was very friendly and helpful. I was pleasantly surprised by this locally owned business. No wonder they have been in business over 25 years!!!!!!!
- Extra Phones
- Regular Hours
Mon - Fri: Sat:
- Used Computers, Computer & Equipment Dealers, Computers & Computer Equipment-Service & Repair
- Payment Options
- Acer, Apple, Apple Printers, Compaq, Dell Printers, Gateway, HP Printers, Hp, Konica, Lenovo, Sony, Toshiba, mac
- Other Information
Bike Parking: Yes
Wheelchair Accessible: Yes