Completely unreliable. I was told I had an "appointment" to pick up a completed plaque for my First Sergeant at 10:00 on a Saturday, so I arranged my day around that in order to be there on time. When I arrived I was told that the colors for the plaque were not even sewn yet, then after a couple minutes he pulled out a wrinkled flag and said he could throw it together in an hour and a half for me. So how about I waste my entire day waiting because it wasn't complete. Haven't seen the finished product yet, but I already know I will never use them again when there are so many other reliable shops around.